Key City General Manager

at  SkipTheDishes

READY FOR A CHALLENGE

Then Just Eat Takeaway.com might be the place for you. We’re a leading global online food delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.
Reporting to the Vice President of Operations & Strategic Initiatives, the General Manager of Toronto will be responsible for the development, execution, and success of the Key Cities initiative at Skip.
The Key Cities initiative is a global priority at JET, focused on using data to develop hyperlocal (neighbourhood and postal code) level strategies and tactics to drive success in tentpole cities. Success for the Key Cities GM is hitting KPIs across order volume, active customers, supply optionality, delivery experience, and brand preference.
The successful candidate will work cross-functionally with a core ‘city squad’ of individual SMEs across all departments in the organization. As the lead of this squad, the GM will be responsible for setting the daily, weekly, monthly, and quarterly objectives for the squad, help lead them from ideation to execution, and ultimately be responsible for championing and leveraging the squad to drive fast, meaningful tests from incubation through to scale to realize results.
The ideal candidate is naturally curious, entrepreneurial, loves to analyze data and will think critically to make the right decisions quickly while working in a cross-functional environment. They are not afraid of failure, but see it as an opportunity to learn and adapt, seeking opportunities to test hypotheses in an effort to figure out quickly what works and what doesn’t. This individual has a growth mindset and an insatiable appetite for winning.

• Local Strategy Development: Develop and own the strategic vision for your city
• Operational Execution: Execute the strategies with solutions that are specific, granular and where appropriate scalable and repeatable. Embrace continuous improvement to create micro improvements across the city
• Performance Metrics: Track and analyze key performance indicators (KPIs) and SLA’s specific to the city while measuring the success of initiatives and identify areas for improvement
• City partner supply: Ensure we have the best supply in a city, track competitor supply, manage a local pipeline and identify and prevent any high risk churn
• Local Engagement: ensure local marketing is targeted to the needs and preferences of the city’s residents
• Experimentation: Run tests, scale insights, and navigate multiple paths forward in building a business within a competitive marke