Key Fire Accounts Administrator

at  Johnson Controls International

BUILD YOUR BEST FUTURE WITH THE JOHNSON CONTROLS TEAM

We have a great opportunity for a self-motivated Key Fire Accounts Administrator to manage the accounts for the Fire Monitoring customers. In this role, you will utilise previous experience in an administration and data entry role. If you have excellent customer service skills and have high attention to detail, this position will be a perfect fit for you.

WHAT YOU WILL DO:

• Ensure that all correspondence is actioned within 48 hours, issues escalated to Subscriber Establishment Manager, Business Development Manager, Operations Manager or GM
• Manage the invoicing process, customers are invoiced, and debt followed up and resolved
• Update the customer information and action the action queues

HOW YOU WILL DO IT:

• Replying to customers regarding accounts queries via phone/emails
• Filing and scanning relevant paperwork
• Compiling accounts reports for management on a monthly basis
• Managing the 230 Mastermind action queue
• Involvement in special projects as and when required
• Preparing Monthly, quarterly, and yearly billing/invoicing and ensuring that customer is correctly billed
• Responsible for managing the 122 and 5 Ledger and ensuring regular payments are received from customers
• Assisting with 120 Ledger as and when required
• Acting on behalf of the team for JCI Fire collections on accounts outstanding
• To establish and maintain quality communication levels with colleagues, supervisors, and management
• Provide support to the Fire Service delivery lead as and when required
• Assist with general administration duties as and when required
• Working closely with the New Connections coordinator for new billing monthly
• Answering incoming internal and external phone calls and directing as necessary
• Contribute to the attainment of high customer service standards
• Contribute to a safe work environment by participating in the Health and Safety practices of the Company’s Health and Safety Manual
• Following up on Purchase order number for invoicing before the 25th of every month
• Recall – All documents are recalled
• JCI FM admin inbox - sharing responsibility of managing the inbox
• Manage the FENZ Document control register to ensure all forms, templates and procedures are updated annually
• Ensuring clients billing details are current when dealing with an account to avoid any future issues
• Taking ownership and resolving collections escalations for the department.