Knowledge Management Supervisor

at  Vertex Inc

Job Description:
We are looking to hire a dynamic Knowledge Management Supervisor to join our team. In this role, you will be responsible for designing, implementing, and controlling a process for the distribution, employment, and storage of customer support knowledge. This includes improving knowledge capture operations and support, running end-to-end knowledge management processes, and coordinating across teams on a range of projects.

Your main responsibilities will include:

• Collaborating with various teams, Subject Matter Experts, and leaders to identify, capture, and document critical knowledge and information assets within the organization
• Implementing knowledge management strategies and processes to ensure efficient knowledge sharing, retrieval, and utilization across the organization
• Designing and maintaining an knowledge base or repository, using knowledge management tools and systems to organize and categorize information effectively
• Developing and implementing knowledge management policies and procedures to govern the creation, validation, and updating of knowledge assets
• Facilitating knowledge sharing sessions, assisting with training programs, and workshops to promote a culture of knowledge sharing and learning within the organization
• Conducting regular knowledge audits and assessments to identify knowledge gaps and opportunities for improvement in knowledge management processes
• Analyzing and evaluating the effectiveness of knowledge management initiatives, measuring the impact on organizational efficiency and performance
• Serving as a resource and point of contact for employees seeking assistance with knowledge-related inquiries and information retrieval
• Collaborating with IT teams to leverage technology and automation for better knowledge capture, retrieval, and dissemination
• Staying updated with industry best practices and emerging trends in knowledge management, continuously refining knowledge management strategies and approaches

Key Requirements

• Degree in business management, Information Technology or equivalent
• Experience in consulting, research and analysis, knowledge management, strategic planning, business development, product development, marketing, and/or project management
• Certification in KCS
• Minimum of 4 years of writing experience in technical or content authoring.
• Intellectual curiosity
• Proven track record of using creative, “outside the box,” and strong analytical skills to solve problems
• Thriving in a fast-paced, occasionally stressful workplace, and you can manage several priorities
• Detail-oriented
• Known for producing excellent work
• Enjoy guided coaching and collaborative teaming while being self-motivated and working independently
• Excellent verbal and written communication skills.

Desired Qualifications

• Leadership experience, ideally leading teams of technical specialists.
• Knowledge of web, mobile and knowledge-based editorial principles (e.g. HTML, CSS, CMS, SEO).
• Proven ability to build relationships and collaborate with key stakeholders.

• Collaborating with various teams, Subject Matter Experts, and leaders to identify, capture, and document critical knowledge and information assets within the organization
• Implementing knowledge management strategies and processes to ensure efficient knowledge sharing, retrieval, and utilization across the organization
• Designing and maintaining an knowledge base or repository, using knowledge management tools and systems to organize and categorize information effectively
• Developing and implementing knowledge management policies and procedures to govern the creation, validation, and updating of knowledge assets
• Facilitating knowledge sharing sessions, assisting with training programs, and workshops to promote a culture of knowledge sharing and learning within the organization
• Conducting regular knowledge audits and assessments to identify knowledge gaps and opportunities for improvement in knowledge management processes
• Analyzing and evaluating the effectiveness of knowledge management initiatives, measuring the impact on organizational efficiency and performance
• Serving as a resource and point of contact for employees seeking assistance with knowledge-related inquiries and information retrieval
• Collaborating with IT teams to leverage technology and automation for better knowledge capture, retrieval, and dissemination
• Staying updated with industry best practices and emerging trends in knowledge management, continuously refining knowledge management strategies and approache