Knowsley Admin Assistant

at  Liverpool Heart Chest Hospital NHS Foundation Trust

The administrative assistant will be responsible for providing clerical and administrative support for the service. Working as part of the multidisciplinary team they will be a direct point of contact for patients, provide call handling services, schedule appointments and coordinate various clinical workstreams over various patient administration systems. The role will require a flexible working approach to cover hub-based and community clinic-based activity 7-days per week, 365 days per year, Over the hours of 8am – 8pm.
To provide comprehensive, high quality and efficient administrative booking and scheduling for Knowsley Community Service patients.
To provide clerical and administrative support to all members of the multidisciplinary team.
To ensure referrals are processed and appointments are scheduled in accordance with locally commissioned KPI and national RTT targets.
The post holder will follow service processes and operational guidelines to ensure patients receive continuity of care through clear and timely communication.
As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision ‘to be the best cardiothoracic integrated healthcare organisation’.
We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine both in the hospital and out in the community.
We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.
Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and our encouragement of flexible working in a variety of forms.
Please visit our website - https://www.lhch.nhs.uk/
Please follow this link for a tour of our site - https://bit.ly/36ylsoq

To ensure efficient running of office, holding accountability for monitoring and ordering stationery, maintenance of office equipment and reporting any concerns appropriately.
To record compliments and/or complaints, reporting any complaints to KCS Admin Hub Manager.
The post holder will be expected to carry out any other duties, as required, commensurate with their pay band.
To work with community and wider teams to ensure a coordinated approach is provided for service delivery.
The post holder will be required to facilitate and support new starters to carry out their role.
Ensure that that all patients with a planned admission are dealt with in a timely fashion, inputting patient data and arranging a TCI date as appropriate by liaising with other health professionals/ hospitals/secretaries as required