KPI Analyst
at SAIC
Cheyenne, WY 82001, USA -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 26 May, 2024 | USD 75001 Annual | 01 Mar, 2024 | N/A | Operating Systems,Security,Performance Metrics | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Job ID: 2402788-2954
Location: REMOTE WORK, WY, US
Date Posted: 2024-02-22
Category: Information Technology
Subcategory: Bus Proc Analyst
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No
Description
SAIC is currently hiring a remote Service Level/KPI Analyst that will play a critical role in planning, monitoring, and assisting in the management and technical activities to deliver the overall program and individual projects on schedule, on budget and with the highest quality.
REQUIRED EDUCATION AND EXPERIENCE:
- Bachelors and five (5) years of experience; four (4) years of experience in lieu of degree
REQUIRED SKILLS:
- Experience with DoD IT or engineering, computer, security or operating systems.
- Experience with demonstrated experience in evaluating SLAs and how best to measure those requirements against stated service specification goals
- Experience automating and reporting of performance metrics
- Experience with exposure to multiple, diverse technologies and processing environments
Responsibilities:
- Assist the Service Level Manager in defining and implementing the metric-gathering process for the program including SLAs, KPIs, and control limits.
- Assist the Service Level Manager in leading metrics to ensure incident response is met and SLAs are resolved
- Analyze and monitor Service Level Agreements (SLAs) and reporting via the IT Service Management System
- Recommend automations for analyzing and reporting data
- Identify short and long term performance trends and identify actionable improvements
- Measure the performance of service delivery against SLAs in real time and coordinate with operations personnel to take action to ensure SLAs are met using appropriate ITSM toolset whenever possible
- Review captured performance data and interact with senior management to ensure that services and levels are aligned with tactical business requirements
- Review performance trends and propose changes to SLAs/KPIs to drive improved service delivery
- Manage (direct and indirect) resources that will assist in the delivery of SLA/KPI metrics to the customer
Qualifications
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT Software - Other
Other
Graduate
Proficient
1
Cheyenne, WY 82001, USA
