Kundenservice Mitarbeiter 2nd Level (Arbeitsort: Spanien) (m/w/d)

at  billigermietwagende

Alicante
Full-time employee
Alicante, Full-time employee
Are you currently working in customer support, want to take the next step and live permanently in Spain? Would you like to work on more complex cases and be responsible for your own areas instead of answering the phone all day? Then you’ve come to the right place, because we are looking for a

• Communication with our rental car customers and partners, primarily by email, but also by phone or chat
• Processing complex booking inquiries or complaints and escalation cases (2nd and 3rd level case processing)
• Ongoing optimization and documentation of workflows and processes as well as independent identification of optimization potential and driving projects in the area of customer excellence
• You act internally as a mouthpiece for our customers and incorporate their feedback into the further development of billiger-mietwagen.de