KYB Compliance Operations Lead - Global Payment

at  ByteDance

About ByteDance
ByteDance will be prioritizing applicants who have a current right to work in Singapore, and do not require ByteDance sponsorship of a visa.
Founded in 2012, ByteDance’s mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok and Helo as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
Why Join Us
Creation is the core of ByteDance’s purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.
Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.
To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At ByteDance, we create together and grow together. That’s how we drive impact - for ourselves, our company, and the users we serve.

Join us.

About the team
The Global Payment team of Bytedance provides payment solutions - including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations, and so on to ensure that our users have a smooth and secure payment experience on ByteDance platforms including TikTok.
About the role
The Lead of KYC/KYB Operations will oversee the entirety of the customer onboarding framework, ensuring alignment with regulatory mandates while striving to uplift the customer experience. This role demands a strategic blend of compliance foresight and operational expertise, aimed at crafting and implementing KYC (Know Your Customer) and KYB (Know Your Business) protocols that cater to both business expansion goals and regulatory requisites.

Responsibilities

• Lead the strategic planning and execution of KYC and KYB initiatives tailored for e-commerce and wallet clientele, guaranteeing a compliant and seamless onboarding experience.
• Maintain an up-to-date understanding of regulatory mandates affecting customer onboarding, ensuring all processes are in strict adherence to legal and regulatory standards.
• Innovatively design customer onboarding (KYC) procedures that not only comply with regulatory frameworks but also facilitate business growth and scalability.
• Actively monitor and evaluate the efficiency of the customer onboarding mechanisms, pinpointing areas for enhancement and driving initiatives to improve SLA and the overall customer journey.
• Facilitate a collaborative environment by working closely with departments such as compliance, legal, and business development, to ensure a unified approach to customer onboarding.
• Lead, inspire, and mentor a dedicated team of KYC/KYB professionals, promoting a culture rooted in excellence, accountability, and perpetual progress.

Minimum Qualifications

• Demonstrated ability to develop and implement customer onboarding processes that are both effective and regulatory-compliant.
• Expertise in the regulatory domain, with a keen understanding of the legal and regulatory landscape surrounding customer onboarding.
• Exceptional leadership and team-building skills, proven through the development of highly efficient teams.

Preferred Qualifications

• Bachelor’s degree in Business Administration, Finance, Law, or a closely related discipline, with a preference for advanced degrees or compliance certifications.
• A minimum of 5 years in a leadership role within KYC/KYB operations, specifically with substantial exposure to e-commerce and wallet customer onboarding processes.
• Strong business insight, capable of aligning compliance protocols with overarching business development strategies.
• Outstanding analytical and problem-solving skills, focused on optimizing customer experience and operational effectiveness.
• Superior communication and interpersonal skills, adept at navigating and influencing across various organizational tiers.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too

• Lead the strategic planning and execution of KYC and KYB initiatives tailored for e-commerce and wallet clientele, guaranteeing a compliant and seamless onboarding experience.
• Maintain an up-to-date understanding of regulatory mandates affecting customer onboarding, ensuring all processes are in strict adherence to legal and regulatory standards.
• Innovatively design customer onboarding (KYC) procedures that not only comply with regulatory frameworks but also facilitate business growth and scalability.
• Actively monitor and evaluate the efficiency of the customer onboarding mechanisms, pinpointing areas for enhancement and driving initiatives to improve SLA and the overall customer journey.
• Facilitate a collaborative environment by working closely with departments such as compliance, legal, and business development, to ensure a unified approach to customer onboarding.
• Lead, inspire, and mentor a dedicated team of KYC/KYB professionals, promoting a culture rooted in excellence, accountability, and perpetual progress