L&D Business Partner

at  Concentrix

As a Learning & Development Business Partner on our team, you will:

• Identify revenue-generating opportunities by updating training materials based on new trends and changes in the business
• Continually improve training materials for inductions, upskilling and client calls
• Coordinate with the training administrator to organise management training for projects and clients
• Manage all client, project, customer and excellence academy training, ensuring alignment with HR policies
• Deliver excellent standards of customer service by benchmarking service standards, conducting satisfaction analysis and reporting and acting upon feedback
• Monitor on-site training activities, creating progress and management reports to ensure timely delivery of L&D progress or highlight success and areas of concern
• Identify and prioritise challenges and limitations, proposing effective solutions supported by a business case where appropriate
• Provide feedback to the wider team on L&D changes to improve department quality and support cross-site implementation of successful change interventions
• Drive employee engagement through L&D solutions / support
• Inform wider team about any L&D changes to help improve the department’s quality and ensure that changes are implemented successfully across site locations
• Proactively build and develop strong relationships with other departments to enhance working practices and support the L&D department
• Plan, coordinate and schedule all site learning solutions, resource coordination, cost and operational management considerations
• Ensure all training activities comply with Health & Safety and budgetary controls

Concentrix is a great match if you have:

• A matric certificate
• Strong interpersonal skills, with the ability to engage with stakeholders at all levels
• The ability to work rotational shifts based on US time zone
• A minimum of 2-year experience as a Training Manager, with relevant people management experience
• Experience in team management, coaching, development, training methodologies and learning needs
• Proven communication, presenting and influencing skills at business level
• Proficiency in computer literacy
• Ability to understand, analyse, navigate and communicate to ensure that effective development and learning is achieved