L1 Digital Support Engineer

at  BrisDoc Healthcare Services

This is an exciting opportunity to join our close-knit Digital Team in a
dynamic, fast-paced role that promises rich opportunities for skill
development. You will tackle troubleshooting and provide essential IT
support to our clinical and operational teams and take part in the upkeep
and enhancement of our systems.
As a key member of the team, your expertise, energy, and insights will ensure the smooth running of our services, contributing significantly to the exceptional care our patients receive. The role will see you engaging in a diverse array of projects, allowing you to broaden your expertise into fields like cyber security, artificial intelligence, and system integration.
As an NHS provider, we utilise a range of specialised systems, including
EMIS, Adastra, and NHSmail. While familiarity with these systems is
advantageous, comprehensive training will be provided. The wider Digital
Team are also on hand to offer friendly and knowledgeable advice and
support when you need.
A full driving licence is essential, as your role may occasionally involve travel to our treatment centres across Bristol. We are seeking a proactive, self-motivated individual with a passionate interest in healthcare.
Periodic ’on-call’ support is a component of this role, which may entail
weekday, early evening, and alternate weekend commitments.

Under the instruction of the Programme and Service Director, you will be expected to perform the following duties:

• As part of the Service Desk team, you will be responsible for ticket scanning and confirmation
• Resolving and supporting with basis issues such as; solving usage problems and fulfilling service desk requests that need I.T involvement. If no solution is available, you will escalate incidents to a higher tier colleague.
• Specific tasks in the servicing of tickets and issues relating to the following tools and resources;
• SMARTCARD management
• EMIS clinical system admin
• Adastra clinical system admin
• Phone systems, Cloudcall and Sesui system administration.
• NHS Care Identity Services (CIS) system admin
• NHSMail system admin
• RADAR Intranet system admin
• Active Directory system admin
• Documentation support
• Device support and maintenance
• Cyber security alerting and support
• IUC treatment centres and infrastructure support
• To work as part of the team to provide advice and support for operational staff, with flexibility to provide cover during Monday – Friday day times/early evening and alternate weekends as agreed with other members of the team
• To support the implementation of new systems and, or services as required
• Reporting any Health and Safety issues identified relating to equipment and or premises via learning events

BrisDoc is a proud provider of NHS Healthcare. We have been delivering ‘patient care, by people who care’ for over twenty years.
We run an exciting range of Primary Care Services, including an Urgent Care Service, GP Practices, and the Homeless Health Service. This enables BrisDoc to offer excellent healthcare 24 hours a day, 365 days a year to over one million people across Bristol, North Somerset & South Glos.
We are a Social Enterprise and an Employee-Owned Business. This means the decisions we make are for the good of our patients, workforce, and wider community. This involves prioritising the health of our patients, protecting our environment, and improving the social and economic status of our population. Our ‘Community Fund’ is a staff lead team who work closely with health-based charitable causes, both local and international, to invest time and money in improving the lives of people in disadvantaged
communities.

By joining BrisDoc, you will be part of an innovative organisation that prides ourselves on being a fantastic place to work; somewhere that you will feel valued, supported, developed and part of a family. We strive to make sure every member of the team feels proud of the work they do and the service that we offer.

• Proficient in Microsoft packages, IT troubleshooting
• Ability to adjust communication skills to meet the needs of the recipient.
• Able to listen carefully to understand the needs of others.
• Able to work within a team and take instruction as required
• Able to quickly establish rapport and credibility with others in the team
• Able to use own initiative.
• Able to always maintain confidentiality with regards to staff and patients
• Excellent organisational skills
• Able to maintain accurate records
• Experience of working in an office performing IT support services
• Experience of working with general public, face to face and telephone
• Problem solving skills
• Excellent written and verbal communication skills
• Motivated by the provision of highquality staff and patient care
• Organised, systematic and flexible
• Good time management being able to prioritise work and work under pressure
• Tactful and diplomatic
• Positive attitude towards innovations and change - Adaptable and able to

respond to a changing situation

• Can self-analyse own work and performance
• Ability to recognise own limitations and act upon them appropriately
• Good team player who is able to support, value and respect the

contribution of all members

• Self -motivated and able to work autonomously
• Willingness to learn new skills and to problem solve
• Able to manage sensitive and emotive situations.
• Able to remain impartial and non-judgmental during times of conflict
• Full current driving licence – no more than three points
• Ongoing commitment to personal development
• Willing to work flexible hours and be oncall as necessary – this may include occasional evenings, weekends, and bank holidays
• Ability to travel to other BrisDoc sites across Bristol, North Somerset, and

South Gloucestershir

Under the instruction of the Programme and Service Director, you will be expected to perform the following duties:

• As part of the Service Desk team, you will be responsible for ticket scanning and confirmation
• Resolving and supporting with basis issues such as; solving usage problems and fulfilling service desk requests that need I.T involvement. If no solution is available, you will escalate incidents to a higher tier colleague.
• Specific tasks in the servicing of tickets and issues relating to the following tools and resources;
• SMARTCARD management
• EMIS clinical system admin
• Adastra clinical system admin
• Phone systems, Cloudcall and Sesui system administration.
• NHS Care Identity Services (CIS) system admin
• NHSMail system admin
• RADAR Intranet system admin
• Active Directory system admin
• Documentation support
• Device support and maintenance
• Cyber security alerting and support
• IUC treatment centres and infrastructure support
• To work as part of the team to provide advice and support for operational staff, with flexibility to provide cover during Monday – Friday day times/early evening and alternate weekends as agreed with other members of the team
• To support the implementation of new systems and, or services as required
• Reporting any Health and Safety issues identified relating to equipment and or premises via learning event

By joining BrisDoc, you will be part of an innovative organisation that prides ourselves on being a fantastic place to work; somewhere that you will feel valued, supported, developed and part of a family. We strive to make sure every member of the team feels proud of the work they do and the service that we offer.

• Proficient in Microsoft packages, IT troubleshooting
• Ability to adjust communication skills to meet the needs of the recipient.
• Able to listen carefully to understand the needs of others.
• Able to work within a team and take instruction as required
• Able to quickly establish rapport and credibility with others in the team
• Able to use own initiative.
• Able to always maintain confidentiality with regards to staff and patients
• Excellent organisational skills
• Able to maintain accurate records
• Experience of working in an office performing IT support services
• Experience of working with general public, face to face and telephone
• Problem solving skills
• Excellent written and verbal communication skills
• Motivated by the provision of highquality staff and patient care
• Organised, systematic and flexible
• Good time management being able to prioritise work and work under pressure
• Tactful and diplomatic
• Positive attitude towards innovations and change - Adaptable and able t