L1-L2 Support Technician

at  Salt Recruitment

REQUIREMENTS:

Driver’s license and own reliable transport is a pre-requisite

• 1st, 2nd Line Support
• 3 – 5 experience in Desktop Support and Networking Environments
• MS Office, Outlook, Word, Excel etc.
• Computer Assembly
• Computer Repair
• Software Installation and Support
• Preferably MCSA/MCSE/A+/N+ (Current)

• Assist customers with their IT support problems.
• Visiting clients at their offices to assist with issues and build strong face-to-face relationships.
• Communicate with clients effectively and directly via phone, email and remote diagnostics to identify and resolve client-reported issues – in both technical and non-technical roles remotely and on-site when required.
• Log tickets to keep track of on-site and remote support.
• Conduct ongoing server monitoring and maintenance to ensure optimal environment
  Salt is acting as an Employment Agency in relation to this vacancy.