L1 Operations Support Technician

at  Intel

JOB DESCRIPTION

TD ATA Central Automation Operations team is looking for an Operations Support Technician. This individual will have the opportunity to learn a variety of technical and manufacturing skills, from operations to computing equipment repair and troubleshooting, in a demanding and challenging production environment. In this position you will be providing first-line support for factory Automation issues for all TD factories in Chandler Arizona, and Hillsboro Oregon.

QUALIFICATIONS

Experience listed below would be obtained through a combination of your schoolwork/classes/research and/or relevant previous job and/or internship experiences.

MINIMUM QUALIFICATIONS,

You must possess the below minimum qualifications to be initially considered for this position:

• Candidate must possess a bachelor’s degree or advanced studies in a STEM (Science, Technology, Engineering, Mathematics).
• 6+ months of experience in Technical Service Desk, including Ticketing, data management, etc.
• Advanced English Level.
• Candidate must have unrestricted permanent right to work in Costa Rica.

PREFERRED QUALIFICATIONS,

Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates:

• 2+ years of experience in manufacturing or automation systems.
• 3+ years of equivalent military training in Mechanics Electronics / Avionics / Automotive Mechanics / Maintenance / EOD / Equipment / Repairers / Systems / Technician / Sonar Training or Construction related trades.

• Providing technical support by phone, chat, email, and web ticketing interfaces to internal and external customers on software, hardware, and business processes and services.
• Providing necessary support to integrate and test computer environment systems. Helps the team to drive operational improvements and publishes reports on Key Performance Indicators (Service targets, Customer satisfaction, etc.).
• Collaborates and interacts with end users, Factory Business partners, L3 Developers, and other members of the support teams to ensure best support practices are implemented.
• Supports investigations and resolves production issues, configures, and codes simple data fixes, and performs other operational tasks.