L2 & Critsit Technical Support Engineer
at Lenovo
Santiago de Chile, Región Metropolitana, Chile -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 30 Jun, 2024 | Not Specified | 31 Mar, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
GENERAL INFORMATION
Req #
WD00062814
Career area:
Engineering
Country/Region:
Chile
State:
Region Metropolitana de Santiago
City:
Santiago de Chile
Date:
Monday, March 25, 2024
Working time:
Full-time
Additional Locations:
- Chile - Region Metropolitana de Santiago - Santiago de Chile
DESCRIPTION AND REQUIREMENTS
Job Description:
- Support LAS Field Service SDMs and CEC agents with technical escalations to solver critical matters from customers
- Coordinate L1.5 focals for their support in each of their contries
- Participate in Quality team interlocks
- Coordinate ASP/AWSP audits
- Make use of key trainings to deploy with technicians & agents together with Training focal (WW & GEO)
- Critical case follow-up and progress communication
- Evaluate and negotiate with customers/channels Action Plans
- Problem replication and solution determination
- Tip publishing and knowledger sharing to L1.5 and ASP technical leaders
- Escalation leader for L2/L3 cases as well as Critsit supervision
Responsibilities:
Please refer the Job description for details
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT Software - Other
Help Desk
Graduate
Proficient
1
Santiago de Chile, Región Metropolitana, Chile
