L2 IT Support Engineer
at PFH Technology Group
Little Island, County Cork, Ireland -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 10 Jul, 2024 | Not Specified | 10 Apr, 2024 | 3 year(s) or above | User Experience,Windows,Risk,Ricoh,Design,Cloud Services,Customer Service Skills,Writing,Managed Services | No | No |
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Description:
PFH Technology are looking for an IT Support Engineer to join our client’s growing team in Cork.
Objective: Provide hands on end user support, administration, installation and issue resolution for onsite for our client.
Contract: Permanent
Location: Ringaskiddy, Cork
Start Date: April 2024
EXPERIENCE:
- 3+ years’ experience in an IT environment preferably in Windows 10 installations. Demonstrate good problem solving, analytical and decision making skills
- Excellent customer service skills with an ability to empathise with users and help them adapt to their new technologies. User experience is key for this project
- Must demonstrate experience of having an excellent working knowledge of the full Microsoft Office suite and report writing.
- Demonstrate evidence of production of quality deliverables
- networking experience
EDUCATION
- Third Level Education Qualification is preferable.
PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.
Responsibilities:
Responsibilities may include, but are not restricted to:
- Knowledge of healthcare integration and interoperability standards and protocols, including FHIR, CDA, XDS, and OpenEHR.
- Prioritise, manage and responding to helpdesk calls in a timely manner logged on the help desk system
- Establish and build on good working relationship with clients
- Troubleshoot and if required, referral of hardware faults to third parties
- Where appropriate, assign warranties on hardware to third parties
- System administration using Active Directory
- Troubleshoot issues with Windows accounts/mailboxes
- Troubleshoot system problems, diagnose and solve software faults e.g. Citrix
- Install and configure computer hardware and peripherals, operating systems and applications
- System Administration – amend privileges / security permissions on server shares, setup of new shared folders on existing shares
- Manage pst requests and data requests for staff moves
- Liaise with third party vendors for software\hardware installation
- Deal with ‘how to’ and information requests including data security and ICT policies
- Liaison with local and national ICT teams, e.g. Server and Network management to find root cause for recurring issues.
- Document new solutions
- Install individual software requests
- Managed Print devices – liaise with vendors including IP information
- Access consoles to push or provide solutions for requests e.g. Content encryption
- Follow and adhere to SD processes, procedures and follow escalation process and other matters as appropriate
REQUIREMENT SUMMARY
Min:3.0Max:8.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
IT
Graduate
Proficient
1
Little Island, County Cork, Ireland