L3 Production Support Analyst

at  Encora

L3 PRODUCTION SUPPORT ANALYST

Experience: 5 years
Job Mode: Full-time
Work Mode: On-site
The Core Banking Production Support Level 3 Engineer is a role within Regional Core Banking for AS400 that is responsible to support application wellness in production, remediate application defects, and manage communications with second-level production support, business units and vendors on deployment approach and timelines.

REQUIREMENTS

• 3 or more years’ of production support experience across multiple technologies / platform
• Strong troubleshooting and problem solving skills
• Strong written, oral communication skills and able to manage user / vendor / customer
• Ability to easily adopt to any technology / environment
• Added advantage with knowledge in payments domain such as remittances (MT/MX/ISO20022 SWIFT message formats), cross-border payments and overseas payments such as RENTAS, RTGS, Bahtnet, CITAD.
• Familiar with incident and problem management process
• Technically sound in AS400 platform & RPG/LE, CL/LE, COBOL400, SQL and Query400
• Experienced with Aldon and ARCAD change management tool

• Perform root cause analysis on application defects and provide solution for remediation.
• Prioritize defects and plan for production release based on defect criticality
• Perform code development, support end-to-end testing in SIT, UAT and deployment to Production environments.
• Maintain production stability by ensuring deployments have completed the necessary risk and impact assessments.
• Communicate in a clear, concise, and timely manner to stakeholders with respect to application related issues or queries.
• Assist production level 2 support with the investigation, root cause finding and feasibility of recovery approach as and when required.
• Comply to established SDM guidelines, processes, and IT policies.
• Share production defect support learning with internal teams to improve quality and minimize future defects of application delivery
• Ensure application documentation is properly updated for each production release