L3 Support Engineer (PLSQL, UNIX)

at  Robert Walters

An L3 Support Engineer has opened at once of the biggest financial services in Southeast Asia.

Our client is seeking a dedicated and experienced Level 3 Support Engineer with specialisation in PLSQL and UNIX. This role offers an exciting opportunity to work within the Cash and Corporate Technology sector, providing daily production support and incident management for a range of applications. The successful candidate will have the chance to collaborate with application support, application development, infrastructure, and business teams to resolve incidents. This role is based in the vibrant city of Taguig.

• Opportunity to work within the dynamic Cash and Corporate Technology sector
• Collaborative environment working across multiple teams
• Based in the vibrant city of Taguig

WHAT YOU’LL DO:

As a Level 3 Support Engineer specialising in PLSQL and UNIX, you will be at the heart of our client’s operations. Your primary responsibility will be ensuring the smooth running of their production systems. You’ll provide daily support, manage incidents, and work closely with various teams to resolve any issues that arise. Your ability to communicate effectively with stakeholders will be crucial as you provide regular updates on incident progress. You’ll also be responsible for escalating new issues and driving them to closure within SLAs.

• Provide daily production support and incident management for applications within the Cash and Corporate Technology sector
• Work collaboratively with application support, application development, infrastructure, and business teams to resolve incidents
• Ensure continued availability, effectiveness and accuracy of production systems
• Provide regular updates to all stakeholders on the progress of incidents, including SLA risks/breaches
• Escalate new issues, failures, and fixes to Level 3 Support following defined escalation processes
• Work with vendors and support staff on support tickets until resolution is found

Our client is seeking a dedicated and experienced Level 3 Support Engineer with specialisation in PLSQL and UNIX. This role offers an exciting opportunity to work within the Cash and Corporate Technology sector, providing daily production support and incident management for a range of applications. The successful candidate will have the chance to collaborate with application support, application development, infrastructure, and business teams to resolve incidents. This role is based in the vibrant city of Taguig.

• Opportunity to work within the dynamic Cash and Corporate Technology sector
• Collaborative environment working across multiple teams
• Based in the vibrant city of Tagui

The ideal candidate for this Level 3 Support Engineer role will bring a wealth of experience from an application support environment, preferably within the Banking domain. You’ll have strong skills in Unix, Oracle, enterprise web application architectures and modern frameworks. Your experience with private or public cloud environments will be invaluable in this role. Additionally, your knowledge of enterprise monitoring tools such as Dynatrace, CA APM, and Sitescope will be crucial. Your ability to work with IBM MQ, Solace, and Kafka, as well as your understanding of Swift messaging, will set you apart.

• Experience with private and/or public cloud environments such as Pivotal Cloud Foundry, Docker/Kubernetes, Azure, AWS
• Batch Support experience using Control-M
• Experience with enterprise monitoring tools like Dynatrace, CA APM, Sitescope
• Application development experience
• Strong experience with Unix, Oracle and enterprise web application architectures and modern frameworks , Shell scripting
• Experience with IBM MQ , Solace , Kafka
• Understanding of Swift messagin