LAA-24-24 - Compliance and Quality of Service Lawyer

at  Legal Aid Alberta

Legal Aid Alberta is seeking to fill a full time, Compliance and Quality of Service Lawyer postion in our Calgary or Edmonton office. This position will appeal to an individual that likes to take initiative, is client focused and is exceptionally strong in delivering high-quality results.
Who We Are
As a publicly funded, non-profit organization, Legal Aid Alberta provides affordable legal services in family law, domestic violence, child welfare, immigration, and youth and adult criminal defense. We are Alberta-wide, with 300 staff and 1,200 private practice lawyers helping people overcome their legal challenges in more than 75 communities across the province.
Who You Are
Working at Legal Aid Alberta means you care about people and empathize with their situation. You have excellent communication skills especially in tough situations. You’re computer-savvy and more organized than anyone you know. Fast-paced work environments give you a rush and you’re always up for a challenge. You love learning new things, solving problems, and can adapt to change quickly. You care deeply about the success of our team and our organization.
Job Description

Reporting to the Managing Director, Certificate Standards and Compliance, some of the key responsibilities include:

• Receive and investigate compliance and quality of service complaints about lawyers to ensure adherence to Legal Aid Alberta standards, policies and procedures.
• Coordinate complex investigations, working with auditor and investigator.
• Make recommendations to senior management for remedial or disciplinary measures available under organizational policy.
• Consult with internal or external stakeholders to conclude matters as determined appropriate.
• Provide advice and/or assist in the development, implementation, evaluation, and modification of Legal Aid Alberta standards, policies and procedures relating to compliance and quality of service.
• Analyse and assess risks, data analysis.
• Prepare and present clear, concise, and insightful reports.
• Draft issue papers and conduct legal research.
• Participate in strategic planning including development of new initiatives and changes to current programs or projects for Certificate Standards and Compliance group.
• Other tasks as assigned.

Qualifications

EDUCATION AND EXPERIENCE:

• Law degree from a recognized law school.
• Active member in good standing with the Law Society of Alberta.
• Previous experience in related areas of law (Criminal and Family Law considered an asset)
• 5 – 7 years of related experience, ideally with an emphasis on regulation, prosecution and/or compliance and risk management.
• Ability to develop legal strategy and objectives and anticipate legal issues or risks.
• Strong attention to detail, and analytical skills.

KNOWLEDGE AND SKILLS:

• Knowledge of the principles and practices relating to compliance, audit and investigation.
• Knowledge of Legal Aid Alberta Policies, Tariff, and other Rules of the organization.
• Knowledge of the Legal Profession Act, the Law Society of Alberta Code of Conduct, and the Rules of the Law Society of Alberta.
• Knowledge of Alberta Court of Justice and King’s Bench rules and procedures.
• Ability to produce concise and clear reports and correspondence and present legal information clearly.
• Experience and skills demonstrated in analytics, planning and decision-making
• Ability to exercise judgment, diplomacy, and tact.
• Ability to work independently and foster effective working relationships internally and externally and work within a multiple multidisciplinary disciplinary team
• Strong personal practice management skills.
• Demonstrated commitment to continuous improvement.
• Excellent critical thinking and problem-solving skills.
• Well-organized and able to deal with conflicting immediate priorities
  What We Offer

Perks of working with us

• Competitive wage
• RRSP employer contribution
• Health and dental benefits
• Health and wellness accounts
• Employee assistance program
• Hybrid working environment

How to Apply
If you got excited at the prospect of being a part of our team when you reviewed this posting and you meet the minimum qualifications, please select ‘Apply Now’ to create your candidate profile. This competition will remain open until a suitable candidate is found. Only those selected for an interview will be contacted.
Requirements
Successful candidate will be required to provide an acceptable criminal record check

• Receive and investigate compliance and quality of service complaints about lawyers to ensure adherence to Legal Aid Alberta standards, policies and procedures.
• Coordinate complex investigations, working with auditor and investigator.
• Make recommendations to senior management for remedial or disciplinary measures available under organizational policy.
• Consult with internal or external stakeholders to conclude matters as determined appropriate.
• Provide advice and/or assist in the development, implementation, evaluation, and modification of Legal Aid Alberta standards, policies and procedures relating to compliance and quality of service.
• Analyse and assess risks, data analysis.
• Prepare and present clear, concise, and insightful reports.
• Draft issue papers and conduct legal research.
• Participate in strategic planning including development of new initiatives and changes to current programs or projects for Certificate Standards and Compliance group.
• Other tasks as assigned