Lab Automation and Software Solutions Team Lead

at  Roche

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
A healthier future. It is what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That is what makes us Roche.
In this role, you will be responsible for the full product management cycle for all Lab Automation & Software solutions (LASS), including go to market, tender participation, and commercial pricing engagement through to End of Life. You will be the SME and go-to for all value proposition and solutions management activation across the portfolio and will work closely within the team and across all other communities to position and elevate our solutions to be recognised as best in class. You will be responsible for managing the LASS Team for all Roche supplied Automation and software solutions, Project delivery to cover all business areas within Roche Diagnostics New Zealand (RDNZ). Paramount to delivery of these systems is patient data integrity and all necessary information security management aspects.
If you love building the value proposition with the customer and helping to transform laboratory operations with a fantastic range of solutions, this is the role for you.

• Ensuring the team can support and Install, maintain and troubleshoot Roche IT solutions and Roche Automation Instruments Operating software at customer sites.
• Engaging with the customer during the sales process and bringing the projects through planning, implementation, optimisation, testing and into a live system.
• Support the Service team in IT and service related issues remotely or at customer sites.
• Responsible for delivering software upgrades, involved in site system design and implementations.
• Provide consultation on connectivity solutions, regulatory compliance, security and virus protection concerns.
• Develop software and automation marketing strategy and tactics that align with overall RDNZs strategy and vision.
• Manage workflow consulting activities- documentation of existing layout and laboratory processes, proposal for the future using appropriate visualization and simulations tools e.g. turnaround time (TAT) reports/simulations, laboratory layout, laboratory process mapping, etc.
• Develop staff across product training and tools to support their daily work.
• Understand and translate the features of all IT Solutions portfolio of products into customer oriented benefits communication.
• Provide product presentations and demonstrations as required by the Sales teams.
• Provide second level IT support / troubleshooting assistance to Application Specialists, Field Service Engineers and customers for all Roche Instrumentation.