Lab Technologies and End User Analyst

at  Dynacare

JOB DESCRIPTION

Job Title
Analyst, End User & Lab Technologies
Function

JOBS MANAGED BY THIS ROLE. DESCRIPTION OF THE RELATIONSHIPS AND LIAISONS WITH OTHER FUNCTIONS AND THE NATURE OF THESE INTERACTIONS. INCLUDE BOTH INTERNAL AND EXTERNAL CONTACTS

Direct Reports

• None

KNOWLEDGE, EDUCATIONAL REQUIREMENTS AND RELATIVE EXPERIENCE REQUIRED TO PERFORM THE JOB

• 3+ Years of relevant work experience as part of Information Technology teams or related education
• Excellent knowledge/Experience of Microsoft Azure, Intune, SharePoint and Microsoft Teams.
• Strong Experience in Android, iOS and Windows Device Enterprise Management.
• Strong Experience in iOS Supervised and Unsupervised Management

TECHNICAL AND SOCIAL PROCESS SKILLS REQUIRED TO PERFORM THE JOB

Technical Skills

• 3+ years of relevant Endpoint management experience in an Enterprise PC environment
• 3+ years of experience with Windows, iOS and Android mobile device operating systems
• 2+ years of experience with deploying iOS Supervised controls and Apple Business Manager
• Experience in Microsoft Azure environment.

Social Process Skills

• Effective communication (oral and written), interpersonal and organizational skills
• Good problem-solving skills, seeks opportunities to increase customer satisfaction
• Ability to work in a multi-functional team environment with rapidly changing priorities
• Influencing – ability to impact decisions within and outside functional area within the context and prescribed limits established by the immediate manager
• Collaborative and customer service oriented

DISCLAIMER

This job description represents only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Other duties, as assigned, may become part of the job.
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HIGH-LEVEL DESCRIPTION OF THE PURPOSE OF THE JOB

The End User & Lab Technologies Analyst will configure & administer Windows, iOS & Android endpoint management solutions. This role is expected to routinely participate as a key member within the team & operate with minimal supervision. They must be capable developing new methodologies, policies, procedures, and standards as well as operate with technical expertise.

LIST OF CRITICAL DUTIES THAT THE INCUMBENT IS EXPECTED TO PERFORM

• Configure Endpoint Management platforms to suit the needs of the business (MECM/Intune)
• Manage Windows endpoints using modern management tools such as Azure AD and Windows Autopilot
• Centrally manage corporate mobile endpoints (iPhone, iPad, Samsung Mobile Phone)
• Implements, operates, and maintains software distribution and upgrades to the various endpoints
• Lead or participate in projects to implement or enhance client endpoints and related systems
• Identify patterns and areas for improvement using data in assigned areas by applying scripting, automation, or application packaging and deployment methodologies
• Develop & Deliver training for client endpoint solutions to all internal stakeholders
• Continuously create, review and manage our internal documentation to ensure accuracy for our support teams and product handoff
• Provide insightful projections and recommendations for client performance, security and stability
• Implement, document, and recommend configuration standards and train IT department staff on proper use of the firm’s mobile device management system according to established policies & procedures

SUMMARY OF RESPONSIBILITIES AND PERCENT OF TIME SPENT PERFORMING EACH

• 80% support and configuration and maintenance, monitoring and preventative work
• 20% projects and new initiatives