Large Loss Technician

at  ERS Administration Services

ABOUT US

ERS is the UK’s largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it’s a way of taking care of what stands at the heart of their passion or livelihood. For those people, standard insurance isn’t enough. That’s why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs.

QUALIFICATIONS, SKILLS AND EXPERIENCE

• Good understanding of liability issues.
• Knowledge of pre and post litigation procedures (appropriate to level of claims handling ability).
• Good knowledge of Damages (Special and General Damages) and scale evaluation relevant to claim pursued.
• Understanding of CRU/NHS procedures in PI Claims Handling.
• Understanding of Past and Future Losses and Ogden tables.
• An in-depth experience in PI Motor claims management, loss adjusting or legal services provision.
• Current knowledge of compliance, regulatory and statutory requirements.
• The following Behavioural competencies are also desired:
• Communication
• Planning & Organisation
• Innovation & Problem Solving
• Analysis & Decision Making
• Commercial Awareness

ADDITIONAL INFORMATION

• A full job description can be seen here.

THE ROLE

Large Loss Technicians manage a multi-million pound portfolio of complex and sensitive claims in line with Company Claims Philosophy. They follow reserving accuracy standards and limits of authority, as well as best practice and regulatory requirements to deliver efficient settlements, control of indemnity spend and fair outcomes for customers.
We currently operate a hybrid working model. This entails 3 days per week collaborating with colleagues in the office, and 2 days working from home.

KEY RESPONSIBILITIES

• Investigate and resolve high value, complex, contentious and strategically important claims to ensure they are appropriately reserved and settled at optimum costs.
• Identify and investigate coverage to ensure that the company’s liability is in line with its contractual commitments.
• Proactively examine and evaluate claims to ensure accurate reserving of claims held within the portfolio of cases.
• Develop and apply claims strategies in order to conclude claims in an economical and efficient way and to drive down the length of ‘claims lifecycle.’
• Identify subrogation, contribution and other recovery issues and ensure that these are successfully pursued where appropriate.
• Attend conferences/discussion facilities relevant to specific claims as well as Court attendances as required.
• Liaison and discussion with other relevant areas of the business and key stakeholders to include Underwriters and Reinsurers.
• Provide support to Claims Operations in a specialist referral capacity and mentoring/coaching role to ensure best practice, accurate reserving/payments, and claims strategy to promote succession planning.
• Deliver technical training to selected claims personnel, actuaries, underwriters, or external partners. Act as a point of reference to guide, mentor and advise others to ensure the sharing of knowledge and best practice.