Launch Communications IT Support Analyst (R39604)

at  Blue Origin LLC

At Blue Origin, we envision millions of people living and working in space for the benefit of Earth. We’re working to develop reusable, safe, and low-cost space vehicles and systems within a culture of safety, collaboration, and inclusion. Join our diverse team of problem solvers as we add new chapters to the history of spaceflight!
As a part of a small, cross-functional team responsible for launch IT and communications infrastructure, you’ll be instrumental in manufacturing integration and launch pad operations efforts for Blue Origin’s first orbital class rocket. This is a hands-on position focused on supporting critical IT equipment and ensuring our internal customers receive the prompt and effective technology support necessary for building and launching rockets.
We are looking for someone to apply their technical expertise, ambition, and highs standards to positively impact safe human spaceflight. Passion for our mission and vision is required!

MINIMUM QUALIFICATIONS:

• 3 years of desktop support or NOC experience
• Practical knowledge and experience with standard network protocols (ie DHCP, DNS, NPS, SQL, SMTP, NFS, etc)
• Ability to climb ladders and work on elevated structures.
• Ability to lift and install heavy server and communications equipment.
• Excellent verbal and written communication skills.
• Prior experience operating and maintaining AV systems.
• Experience with Windows and Linux command line interface.
• Prior experience utilizing IT support documentation and workflow automation tools (e.g. JIRA, Confluence, ServiceNow, Remedy, SalesForce).
• Must be a U.S. citizen or national, U.S. permanent resident (current Green Card holder)

PREFERRED QUALIFICATIONS:

• Experience with launch vehicle, aircraft, or spacecraft manufacturing, integration, and test
• Knowledge of industrial control system and managed network switches
• Experience with simple scripting in Powershell, bash, VBA, python, etc.
• Familiarity with configuration management tools such as Ansible, Netbox, Puppet, SCCM, Chef, GitLab, Solarwinds NCM, etc.

INCLUSIVITY STATEMENT

Don’t meet all desired requirements? Studies have shown that some people are less likely to apply to jobs unless they meet every single desired qualification. At Blue Origin, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every desired qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

• Provide front line customer support for computer and communications systems
• Must be customer focused, work well under pressure and be able to decipher common IT issues
• Deploy, support and maintain mission critical IT hardware, including workstations, printers and other launch command/control assets.
• Identify sources of system degradation and mitigate, or provide detailed relevant data such as pcaps, quantitative data, and logs to network engineers for further triage.
• Generate and modify user accounts through standardized identity management tools (Active Directory),
• Inventory management, including maintaining internal asset tracking tools, spares procurement, physical restocking, and deployment.
• Maintain network monitoring and administration tools.
• Support occasional overtime and overnight operations for test and launch campaigns.
• Occasional travel to support deployed ground systems infrastructure across the country.