LEAD, A+D CUSTOMER SERVICE AND DEMAND PLANNING

at  HUBERSUHNER

At HUBER+SUHNER, we design and create essential components that transport power and data through networks. This is how our employees around the globe contribute to a world where people get and stay connected.

Your responsibilities will include:
o Ensure that all internal and external customers are properly serviced and according to the CSM stated service metrics.
o Complete BABTEC root cause analyse for CSD.
o Process monthly departmental SAP reports and staff follow-ups (i.e. Overdue Report)
o Perform monthly SAP training in the CSD meetings.
o Complete SAP testing requirements in Q system as assigned.
o Complete customer surveys and questioners when needed.
o Efficiently resolve all customer escalations by working with internal teams and divisions.
o Review weekly the blocked invoices/back log and rectify issues timely.
o Accurate review and complete invoice cancellation requests from CSR and other internal partners.
o Review incoming orders for accuracy of price, part number, quantity and contractual obligation.
o Perform all sales service order entry and support functions in accordance with published procedures.
o Visit customers, as required.
o Answer all incoming telephone calls/emails and return calls/emails within four (4) hours, if away from desk.
o Adhere to all regulations and guidelines contained in the Global Management System.
o Project work as assigned by VP.
o Manage monthly global S+OP meetings with outside sales.
o Compile global A+D forecast needs, validate data and enter totals into corporate demand planning tool.
o Authenticate and manage the rolling 18 month A+D global forecast.
Attend global demand planner meetings/events to ensure compatibility in processes and information sharing