Lead Application Operations Engineer

at  Department for Work and Pensions

JOB SUMMARY

Are you experienced in live service IT Service Management?
Do you want to help shape an emerging function in one of UK government’s largest IT environments?
Do you pride yourself in having the technical ability to fix complex issues and continuously improve systems?
The primary role of Centralised Application Support Services (CASS) is to provide application operations which deliver continuity of service for our users across DWP Digital services.

As a Lead Application Operations Engineer, you will be:

• Managing a team of Application Operations Engineers to ensure services are maintained, and continuously improved.
• Working collaboratively with teams across Digital Group to ensure smooth running of operational processes.
• Promoting IT Service Management best practice, to deliver value for our stakeholders.

As a member of CASS’s extended leadership team, this role provides the opportunity to shape the future direction of the function.
From time to time, you may also be required to support your applications out of hours (overnight and weekends) through a scheduled on-call rota.
If this is something that interests you, apply today.
Please note - this role requires you to pass a security clearance check. For further information on this please see selection process details.

JOB DESCRIPTION

As a Lead Application Operations Engineer, you will manage a team of Application Operations Engineers and be accountable for the support of a portfolio of applications from a technical and IT Service Management perspective. The duties include:

• Providing accountability across incident, change and problem management ensuring that objectives are met and effectively lead the implementation on any lessons learnt.
• Providing technical expertise combined with leadership to ensure service issues are rectified and new project progress effectively.
• Being the focal point for customer queries and leading the discussions around the future roadmap of services.
• Effectively manage stakeholder relationships across technical and non-technical teams, in order to establish long term collaborative networks across functions.
• Utilise knowledge of service management frameworks (predominantly ITIL4 and Agile) to educate, upskill and communicate fellow team members. This should ensure ITSM best practice is applied across your assigned team and the wider function.
• Promote automation, service improvements and the removal of repetitive manual tasks.
• Champion the right culture, values, and behaviours.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

TYPE OF ROLE

Digital
Information Technology
Knowledge and Information Management

As a Lead Application Operations Engineer, you will manage a team of Application Operations Engineers and be accountable for the support of a portfolio of applications from a technical and IT Service Management perspective. The duties include:

• Providing accountability across incident, change and problem management ensuring that objectives are met and effectively lead the implementation on any lessons learnt.
• Providing technical expertise combined with leadership to ensure service issues are rectified and new project progress effectively.
• Being the focal point for customer queries and leading the discussions around the future roadmap of services.
• Effectively manage stakeholder relationships across technical and non-technical teams, in order to establish long term collaborative networks across functions.
• Utilise knowledge of service management frameworks (predominantly ITIL4 and Agile) to educate, upskill and communicate fellow team members. This should ensure ITSM best practice is applied across your assigned team and the wider function.
• Promote automation, service improvements and the removal of repetitive manual tasks.
• Champion the right culture, values, and behaviours