Lead Application Support Analyst - Sioux Falls or Fargo

at  Sanford Health

SANFORD HEALTH IS ONE OF THE LARGEST AND FASTEST-GROWING NOT-FOR-PROFIT HEALTH SYSTEMS IN THE UNITED STATES. WE’RE PROUD TO OFFER MANY DEVELOPMENT AND ADVANCEMENT OPPORTUNITIES TO OUR NEARLY 50,000 MEMBERS OF THE SANFORD FAMILY WHO ARE DEDICATED TO THE WORK OF HEALTH AND HEALING ACROSS OUR BROAD FOOTPRINT.

Facility: Sanford Business Center Building
Location: Sioux Falls, SD
Address: 2200 E Benson Rd, Sioux Falls, SD 57104, USA
Shift: 8 Hours - Day Shifts
Job Schedule: Full time
Weekly Hours: 40. 00
Salary Range: $31.00 - $49.50
Pay Info: Pay starts at $31 and increases according to years of applicable experience.

JOB SUMMARY

Gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies that collect data to support business needs which include, but are not limited to our ERP application. Utilizes data to support decision-making. Provides identification of outcomes. Develops plans for achieving identified outcomes. Assists and documents testing, training, activation and implementation of the plan. Provides for outcome measurement and evaluation. Leads and communicates project progress and outcomes to appropriate health system departments and personnel. High level of customer service while promoting and participating in the team approach necessary.
The Lead Applications Support Analyst collaborates with Business Analyst’s and Project Manager’s to ensure business requirements are met. Acts as a liaison to assigned leaders and departments as well as providers in order to facilitate optimal use of applications. Holds team members accountable for configuration standards. Delegates project tasks and project lifecycle support to team members. Mentors team members.
Excellent time management and prioritization skills. Excellent interpersonal, and customer service skills, as well as strong presentation techniques required. Project management, prioritization, strong communication and problem solving skills needed on a daily basis. Skillful at managing change. Experience with Microsoft Office software.
May demonstrate basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies in daily work when necessary. When applicable, must possess knowledge in state and federal laws, rules and regulations.

QUALIFICATIONS

Bachelor’s degree required. Area of focus in information technology, healthcare, business, or related field preferred.
Four years of relevant experience in application support, hardware or interface preferred.