Lead Application Support Engineer

at  Birmingham City Council

Lead Application Support Engineer
Permanent
Grade 6 - £49,498 - £61,269
Consultation Grade under review by Job Evaluation
Working 36.5 hours per week
About Us
We are a dynamic local authority dedicated to delivering exceptional services to our community. Our function is at the forefront of innovation and efficiency, and we are seeking an experienced Manager to lead one of our Application Support Teams
The Role
We are looking for an individual with extensive experience of both IT & Revenues and Benefits, particularly in Annual Billing, to join our team. The successful candidate will oversee a team of 9 professionals supporting a variety of applications across Revenues & Benefits, Finance, Legal, and Democratic services.

Key Responsibilities

• Leadership: Manage, mentor, and inspire a team of 9, fostering a collaborative and high-performing environment.
• Technical Expertise: Hands-on management of a Revenues & Benefits application, with a preference for experience in 3rd Party products from NEC (formerly Northgate).
• Annual Billing: Oversee and manage the IT elements of the Annual Billing process within the Revenues and Benefits service.
• Application Support: Ensure seamless support and operation of applications across multiple business areas.
• Relationship Building: Develop and maintain excellent relationships with peers and stakeholders within the business.

About You

• Experience: Significant experience in Revenues and Benefits, with a strong focus on Annual Billing.
• Product Knowledge: Proficient in managing 3rd Party Revenues & Benefits products, particularly from NEC.
• Leadership Skills: Proven track record of managing and developing a team.
• Technical Skills: Strong IT skills, with hands-on experience in managing software applications.
• Communication: Excellent interpersonal and communication skills, with the ability to build and maintain relationships at all levels.

You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered.
We encourage applications from people of all backgrounds and aim to have a workforce that represents the communities we serve. Our data tells us that for this level of role, ethnic minorities are underrepresented and therefore we will use positive action to support us to achieve diverse shortlists. This may mean that recruitment times are a little longer, but we think this is worth it to achieve our aim.
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.
We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.
For any informal enquires please contact: Chris Holt - Chris.Holt@Birmingham.gov.uk
We welcome applications from people with caring responsibilities and flexible working options will be considered.
A Disclosure and Barring Service (DBS) check may be undertaken
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements , before any employment offer can be confirmed.
Job Description and Person Specification: A10343 Lead Application Support Engineer GR6 JDPS.doc

• Leadership: Manage, mentor, and inspire a team of 9, fostering a collaborative and high-performing environment.
• Technical Expertise: Hands-on management of a Revenues & Benefits application, with a preference for experience in 3rd Party products from NEC (formerly Northgate).
• Annual Billing: Oversee and manage the IT elements of the Annual Billing process within the Revenues and Benefits service.
• Application Support: Ensure seamless support and operation of applications across multiple business areas.
• Relationship Building: Develop and maintain excellent relationships with peers and stakeholders within the business