Lead Business Analyst - 12 Month Fixed Term contract (Technology / I.T)

at  Knight Frank

Contract Type

Fixed Term Contract
Employment Type

Full-Time
Working Requirements

Dynamic Working
Hours

9:30am to 5:30pm
Salary

Competitive
Division

Business Services
Location

55 Baker Street
To support the Product Owner in ensuring we deliver MVP for the Residential Lettings teams and meet their business requirements for our landlords and tenants on My Knight Frank.

THE IDEAL CANDIDATE WILL HAVE EXPERIENCE OF:

• An excellent understanding of agile methodologies and working within a fast-paced multi skilled agile scrum team.
• A confident, articulate self-starter who has 5+ years proven experience in business analysis and process/system redesign.
• Proven ability to quickly learn about a business area, it’s processes and its business imperatives and then apply this knowledge to project definition and delivery.
• Excellent knowledge of Microsoft Office applications, Outlook, Word, Excel, and PowerPoint.

ABOUT THE ROLE

Knight Frank, established in 1896, stands as the preeminent independent property consultancy in the UK. Operating across the Commercial, Residential, and Rural sectors, Knight Frank offers a wide range of agency and professional advice to its clients. Headquartered in London, the company has evolved into a global powerhouse with a presence that spans over 523 offices in 60 territories.
At Knight Frank, we take pride in being more than just a property consultancy. We are a firm of extraordinary advisors who work in collaboration with clients to provide lasting value. In our digital age, it’s essential to empower our advisors and clients with cutting-edge digital products.
The current opportunity arises within the portal team, based at our London Head Office. In this role, you will play a crucial part in ensuring the My Knight Frank portal is delivering the maximum business value and meeting our client needs. You will work closely with the Product Owner to define roadmap items and to create a detailed Product backlog and user acceptance criteria.
The ideal candidate for this role should possess a wide range of skills and attributes. You will need the ability to elicit, capture, analyse, and synthesize business requirements, with a keen eye for recognizing patterns and understanding complex processes. Additionally, a customer and user-centric approach is paramount.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Support the Product Owner with the creation and management of the Product backlog, help create detailed user stories for the developers, organise user stories into Features and ensure through regular refinement that the backlog is in tip top shape
• Ensure all relevant business processes are kept up to date and can be easily shared with the rest of the team to drive efficient sprint delivery.
• Participate in all scrum ceremonies including planning, refinement, daily stand-ups, review and retro.
• Work with the Product Owner to identify product enhancements that meet the customer needs and drive business value.
• Engage with stakeholders to understand the business requirements of the product and communicate these to the product team to help shape the product roadmap
• Support the Product Owner with roadmap prioritisation, beginning with the development of a mobile App for the portal.
• Use data-driven improvement approaches (eg. DMAIC - Define, Measure, Analyze, Improve and Control)
• Lead requirements workshops, user story reviews and process / solution walkthroughs and work with UX/UI designers to bring the solutions to life.
• Help us to understand our customers better by Interacting with front line staff with confidence, building rapport quickly and fostering trust.
• Comfortably interact with senior stakeholders, concisely sharing findings and overview of changes and benefits