Lead Business Analyst

at  ServiceTitan

The Lead Business Analyst is an integral role on the Revenue Solutions team, driving GTM process optimization, solution implementation, and thought leadership on best practices. This individual will work daily alongside senior stakeholders and cross-functional partners, leading programs that transform our business operations. The ideal candidate is a strategic thinker with a strong background in business and systems analysis (Lead to Order processes), project management and excellent communication skills. They thrive on solving complex problems within a dynamic, growing, and fast-paced environment.

As a Lead Business Analyst, you will:

• Become a trusted and reliable partner, collaborating closely with Leadership, Operations, Enablement, Finance, Deal Desk, and Business Technology teams, to build and optimize cross-functional processes to address business problems.
• Participate in team events during the SDLC (e.g., daily stand-up, sprint planning, sprint review, sprint demos).
• Own high impact initiatives and drive from conception to execution and ongoing iteration. This includes analyzing, translating, and defining business requirements into technical solutions, providing updates to stakeholders, and making adjustments as needed for timely delivery.
• Document and analyze current and proposed future state workflows to identify areas for improvement through process mapping.
• Develop user stories, use cases, and functional specifications to effectively communicate requirements to developers.
• Assist in user acceptance testing to ensure the tool meets requirements and functions as intended.
• Gather user feedback and analyze usage data post-launch to inform future enhancements and updates.
• Implement and maintain KPIs to track the effectiveness of new solutions. Use data-driven insights to continuously seek opportunities for innovation to drive ongoing improvements.
• Partner with the Business Technology team to align business roadmap with cross-team capacity and prioritization for system development.

To be successful in this role, you will need:

• 5-7 years of functional experience in SaaS business operations required, with certification in Salesforce, Salesforce CPQ, and/or Salesforce Billing preferred.
• Experience in CPQ transformation projects
• Ability to distill complex business issues into concrete action plans; manage execution; and drive results.
• Experience implementing CRM/SFDC best practices.
• Deep knowledge of Lead to Order/Renewal processes in an ACV/ARR environment.
• Experience researching, developing and deploying sales tools, technologies, and automation solutions/strategies in the field.
• Expertise in creating process maps, writing technical user stories, documenting business requirements and running user acceptance tests.
• Demonstrated excellence in cross-functional communication, with the ability to simplify and explain complex problems to stakeholders of all levels and backgrounds.
• Highly entrepreneurial and able to operate independently with minimum supervision.

Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

To be successful in this role, you will need:

• 5-7 years of functional experience in SaaS business operations required, with certification in Salesforce, Salesforce CPQ, and/or Salesforce Billing preferred.
• Experience in CPQ transformation projects
• Ability to distill complex business issues into concrete action plans; manage execution; and drive results.
• Experience implementing CRM/SFDC best practices.
• Deep knowledge of Lead to Order/Renewal processes in an ACV/ARR environment.
• Experience researching, developing and deploying sales tools, technologies, and automation solutions/strategies in the field.
• Expertise in creating process maps, writing technical user stories, documenting business requirements and running user acceptance tests.
• Demonstrated excellence in cross-functional communication, with the ability to simplify and explain complex problems to stakeholders of all levels and backgrounds.
• Highly entrepreneurial and able to operate independently with minimum supervision

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more