Lead Business Process Analyst

at  Rapid7

Rapid7 is seeking a Lead Business Process Analyst to join our growing Enterprise Applications Team as it continues to advance the organization’s Technology and IT Services offerings.

ABOUT THE ROLE

We are looking to add a curious and detail-oriented business process analyst with process expertise, enterprise systems experience, technical acumen and the personality to foster good discussions and great relationships with stakeholders and business partners.

Key Responsibilities:

• Process Mapping and Documentation
• Conduct detailed analysis of current value streams, business processes and workflows.
• Create comprehensive process maps, capability definitions and documentation; maintain all artifacts including any cross-references.
• Develop and maintain internal standard operating procedures (SOPs), documentation and standardized artifacts repository..
• Create meaningful documentation, engage in research, and investigate process improvement opportunities (either for stand-alone enhancements, or as part of a larger program)
• Data Mapping to identify and validate relationships, sources and target systems, maintain comprehensive documentation
• Current State vs. Future State Analysis
• Identify gaps, inefficiencies, potential risks and mitigation opportunities in current processes.
• Collaborate with stakeholders to define future state processes including benefit analysis and success criteria.
• Collaborate with supporting applications, PMO and cross-functional business partners in roadmaps and implementation plans to transition from current state to future state, identifying key systems and integrations in the process.
• Requirements Gathering and Analysis
• Elicit and document business requirements through interviews, workshops, and analysis. Be a trusted and empathetic partner.
• Translate business requirements into functional, logical and related specifications for development and automation teams.
• Journey Mapping
• Develop customer and user journey maps to understand interactions and experiences.
• Identify pain points and opportunities for process improvements.
• Elicit individual metrics, into KPIs, to be incorporated and used to measure the impact of process changes.
• Stakeholder Management:
• Act as a liaison between business units and IT to ensure alignment and understanding.
• Provide advice to training and supporting teams on Enablement opportunities to ensure successful adoption of new processes.
• Communications with stakeholders, risk management and mitigation, etc