Lead Communications Consultant - CMS

at  Wells Fargo

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Required Qualifications:

• 5+ years of Public Relations, Media Relations or Corporate Communications experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educatio

Desired Qualifications:

• Editorial or proofreading experience
• Experience applying Wells Fargo Style Guide and brand standards
• Experience with JIRA and Open Text publishing tools
• Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
• Excellent verbal, written, and interpersonal communication skills
• Demonstrated ability to provide oversight and direction on process, including coaching for improvement opportunities
• Meeting facilitation experience in leading discussions that result in consensus and commitment
• Ability to take initiative, work independently, demonstrate urgency and project management skills on assigned tasks, and handle multiple projects concurrently
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
• Ability to negotiate, influence, and collaborate to build successful relationships
• Strong attention to detail and accuracy skill

Wells Fargo is seeking a Lead Communications Consultant as part of Cards & Merchant Services in Consumer Lending. Learn more about our career areas and business divisions at wellsfargojobs.com

In this role, you will:

• Provide strategic editing support and oversight for the customer service procedure team
• Establish, document and implement the editorial review process for all procedure publications
• Develop and deliver comprehensive training outlining expectations for Wells Fargo writing guidelines and brand standards, with a focus on transforming complex information and details into simplified and easy-to-understand content
• Identify opportunities to optimize procedures and content - assess opportunities for consolidation, reduced content, retirement and other options to streamline and improve usability
• Consult and collaborate with leadership and internal business partners to identify objectives, plans, and designs to ensure successful execution of procedural updates

Required Qualifications:

• 5+ years of Public Relations, Media Relations or Corporate Communications experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Editorial or proofreading experience
• Experience applying Wells Fargo Style Guide and brand standards
• Experience with JIRA and Open Text publishing tools
• Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
• Excellent verbal, written, and interpersonal communication skills
• Demonstrated ability to provide oversight and direction on process, including coaching for improvement opportunities
• Meeting facilitation experience in leading discussions that result in consensus and commitment
• Ability to take initiative, work independently, demonstrate urgency and project management skills on assigned tasks, and handle multiple projects concurrently
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
• Ability to negotiate, influence, and collaborate to build successful relationships
• Strong attention to detail and accuracy skills

Job Expectations:

• This position is not eligible for Visa Sponsorship.
• This position offers a hybrid work schedule

Locations:

• 800 S Jordan Creek Parkway, WEST DES MOINES, IA
• 2150 W. Pinnacle Peak Rd, Phoenix AZ
• 2800 S. Price Rd. CHANDLER, AZ
• 7711 Plantation Rd, ROANOKE, VA
• 4101 Wiseman Blvd, SAN ANTONIO, TX