Lead Consultant - JD edwards

at  Axiom Software Solutions

Job Description
Location : Romania
We need French speaking resources to be based out of Romania to be working.
Industry: Information Technology - Computer Software
Job Category: Information Technology - Enterprise Software Implementation
Client (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Lead Consultant, JD Edwards, Manufacturing and Supply Chain
Client’s Oracle JD Edwards Managed Services team offers you the chance to collaborate with diverse teams, aiding clients in adopting and managing new capabilities, driving operational efficiencies, and leveraging technology’s potential. While at the same time offers direct engagement with senior leadership and other key stakeholders. You’ll collaborate across teams to execute priority growth initiatives in this rapidly expanding platform.

Responsibilities

• Collaborate with end users to address any issues that may arise while utilizing the application, including configuring JDE E1 applications primarily in the Manufacturing Modules and also the Sales and Distribution Modules
• Troubleshoot and resolve incidents related to Oracle JDE ERP, and manage system integrations to and from JDE Edwards.
• Conduct triaging, resolve tickets, and ensure adherence to SLAs by implementing break-fix solutions.
• Identify and implement permanent solutions by conducting Root Cause Analysis (RCA) of incidents.
• Evaluate existing solutions, identify areas for continuous improvement, and enhance systems accordingly.
• End user training on E1 and update all training materials
• Managing the full lifecycle of changes on allocated systems to ensure change requests are fulfilled according to standard operating procedures
• Leading / Participating in upgrade projects as appropriate.
• Management of technology dependency roadmap to ensure that Operating systems, databases and any 3rd party technical applications do not pose a risk to the system by going end of life / unsupported.

o Internal

o Vendor

• Adhering to the Disaster Recovery Schedule to ensure the overall system can be recovered/restored to support defined RPO and RTO. Note: this activity also requires the job holder to proactively manage the improvement of both of these measures to provide improved service.
• Testing of the applications or new enhancement to ensure ERP system works correctly following critical server patching.
• Assisting with Periodic reviews the ERP system.
• Provide comprehensive support and end user documentation for all systems and project implementations to improve support team knowledge and the end user experience.

Qualifications we seek in you!

Minimum Qualifications / Skills

• Fluent in both French and English.
• Experience as a functional consultant in JD Edwards Manufacturing Module

Preferred Qualifications/ Skills

• Experience in JD Edwards Sales and Distribution Modules.
• Strong written and verbal communication skills in both French and English
• Willingness and ability to multi-task.
• Should be able to handle client call, manage & mentor team.
• Ability to be learn and apply new processes and tools.
• Technical understanding of products/services and/or ecosystem being supported.

About Company
Axiom is a global information technology, consulting and outsourcing company and services provider. Our IT solutions empower organizations and individuals throughout the world to maximize value and quality to succeed in today’s challenging business environment. As a fast-growing new economy company, we focus our strengths to offer world-class solutions and services through the convergence of technology, innovation, expertise and experience. We provide software consulting, development and IT-enabled services to clients across the globe. We work towards delivering sustained value creation for customers, employees, industries and society at large. Core offerings include data warehousing, middleware development, product development and web-enablement of legacy applications in verticals like telecom, finance, healthcare, manufacturing, energy & utilities, retail & distribution, enablement of legacy Relentless exploration of technology horizons and a Global Delivery Model that is a judicious combination of onsite, offsite and offshore development, offer a complete range of high-ROI business solutions spanning the consulting, technology, operations and process outsourcing value chain.
We are committed to providing solutions that are simple to use and cost-effective, that meet the specific set of needs defined, and that are adaptable to meet future needs.
Our aim is to work in partnership with our clients to deliver innovative and tailored solutions. Listening to and understanding your issues To deliver benefit—rapidly—to our clients. To create a unique customer focus, both in our relationships with our clients and in our approach. To use our world beating, innovative applications and methodologies to deliver high business value to our clients. Attaining senior level commitment to your project. Collaborative working and transparency. Building the right team for the job. Regular communication and documentation. Respecting the knowledge and experience of your staf.

• Collaborate with end users to address any issues that may arise while utilizing the application, including configuring JDE E1 applications primarily in the Manufacturing Modules and also the Sales and Distribution Modules
• Troubleshoot and resolve incidents related to Oracle JDE ERP, and manage system integrations to and from JDE Edwards.
• Conduct triaging, resolve tickets, and ensure adherence to SLAs by implementing break-fix solutions.
• Identify and implement permanent solutions by conducting Root Cause Analysis (RCA) of incidents.
• Evaluate existing solutions, identify areas for continuous improvement, and enhance systems accordingly.
• End user training on E1 and update all training materials
• Managing the full lifecycle of changes on allocated systems to ensure change requests are fulfilled according to standard operating procedures
• Leading / Participating in upgrade projects as appropriate.
• Management of technology dependency roadmap to ensure that Operating systems, databases and any 3rd party technical applications do not pose a risk to the system by going end of life / unsupported