Lead Contracts Administrator

at  Grand Union Housing Group

Are you passionate about delivering exceptional service while leading your team to success? Join us as Lead Contracts Administrator and play a pivotal role in ensuring our Repairs Hub operates smoothly, providing top-notch administrative support to our Internal Repairs Team.

This role is ideal if you excel in both administrative duties and leadership - 80% of your role involves efficiently managing administrative tasks to facilitate the progress of our Internal Repairs team’s work, and the other 20% of your time will involve taking on leadership responsibilities for the Contract Administration team.

• Lead and manage a team of Contract Administrators, conducting regular check-ins and identifying training needs.
• Ensure alignment with individual and business objectives, monitor performance, and maintain high standards.
• Serve as the main contact for escalated calls and emails, providing guidance to Works Planners and Contract Administrators.
• Liaise with customers and internal teams to address queries and ensure smooth repairs progression.
• Identify and report inefficiencies to the Repairs Hub Manager, driving continuous improvement.
• Coordinate resource allocation to meet target dates and customer needs, and maintain accurate records.
• Provide excellent customer service by updating customers on repair progress and booking appointments.
• Build strong relationships across GUHG to resolve issues and maximise efficiency.
• Deliver on-the-job training to new Contract Administrators and provide ad hoc refresher and new process training.

What we’re looking for

• Experience in planning and organising resources.
• Ability to react quickly to situations impacting service delivery.
• Prior experience in a busy customer-facing environment.
• Excellent IT skills and proficiency in data processing.
• Clear and effective communication skills.
• Strong organisational and prioritisation abilities.

• Negotiation skills and problem-solving ability.

  Join us and be part of our commitment to delivering outstanding service to our customers. Apply now to lead our Contracts Administration team! ✨