Lead Desktop Citrix/VDI Engineer

at  Absa Bank Limited

Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
Work as part of an integrated (run & build) tribe to provide enterprise wide application support across multiple stakeholder groups (in high complexity environments) by maintaining & optimizing enterprise-grade applications (tech products & services) & building capability in others to do the same.
Job Description

Solution Design & Deployment (hardware & software)

• Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve End User technical problems / opportunities with high quality solutions
• Contribute to all phases of the development lifecycle
• Provide recommendations to enable the operational feasibility of solutions
• Quickly produce well-organised, optimized, and documented End User systems & solutions
• Ensure systems & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
• Work collaboratively with Support Engineering teams to resolve End User technical problems & ensure resolution tracking & conclusion
• Apply general design patterns and paradigms to deliver technical solutions
• Support the development of CI / CD Pipelines (where applicable)
• Use & configure modern observability techniques (where applicable)
• Automate tasks through appropriate tools and scripting e.g. Jenkins, Docker, Ansible, Kubernetes / other
• Debug existing systems and solutions
• Work to consistently improve and evolve systems and solutions
• Comply with all Group Development / other technology standards
• Implement project & program plans for End User Systems and Solutions e.g. e.g. releases, deployment, risk management, testing, integration etc.
• Conduct reviews, performance monitoring & ongoing optimization and maintenance on systems and solutions
• Be accountable for achieving all SLA / OLA and performance objectives and targets
• Implement effective technical knowledge and document management for all End User systems & solutions
• Develop & distribute performance reporting to enable business decision making
• Stay ahead of the curve on emerging technologies and development practices and continuously optimise and evolve solutions accordingly

Experience Required:

• Minimum of 5 years Experience
• Experience in Cloud(AWS) End User Virtualization
• Experience in an enterprise computing environment support large scale Citrix implementations.
• Knowledge and expertise in designing, planning, deployment, and administration of Citrix XenApp/XenDesktop deployments (current software releases).
• Experience supporting Web Interface and StoreFront, Provisioning Services, Server Virtualization (VMware working experience), and profile management.
• Experience in configuring and maintaining gold images for Citrix environment.
• Experience with entire suite of Citrix Infrastructure components (FAS, StoreFront, Delivery Servers, PVS/MCS, etc…).
• Experience with multiple site environment and strong support confidence supporting 7k+ users.
• Experience identifying risks and opportunities within environments.
• Knowledge and experience of AD Domain Policies.
• Intermediate to advanced Networking knowledge and experience, including Citrix NetScaler ADC and ADM.
• Minimum CCA-P Certification.

People

• Conduct peer reviews, testing, problem solving within and across the broader team
• Support the people change teams in the development of user material (Customer, Employee & 3rd Party Adoption)
• Provide technical training across a range of stakeholders

Risk & Governance

• Identify technical risks and mitigate these (pre, during & post deployment)
• Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents

Education
Bachelor’s Degree: Information Technology
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertise

Please refer the Job description for details