Lead, Desktop Management Services

at  Interior Health Authority

Interior Health is looking for an experienced Lead, Desktop Management Services to join our team on a full time permanent basis out of our Kelowna location.

EDUCATION, TRAINING, AND EXPERIENCE

• A bachelor’s degree in computer science, network and systems administration, or a business discipline supplemented by education/technical experience in Information Technology service delivery.
• 5 to 7 years information management information technology management experience and/or healthcare, preferably with involvement in a technical service delivery area that includes project planning, implementation, evaluation, and continuous improvement.
• Strong base of information technology (IT) technical systems knowledge with experience leveraging IT to maximize workflow efficiency.
• Experience coordinating projects in complex environments with a broad variety of partners.
• Or an equivalent combination of education and experience.

SKILLS AND ABILITIES

• Demonstrated ability to lead staff and work collaboratively in a team environment.
• Demonstrated ability to communicate effectively both verbally and in writing with all levels of staff and management teams.
• Demonstrated ability to manage vendor relationships and partnerships.
• Demonstrated ability to plan, lead, direct, prioritize, and review technology project plans and implementations.
• Demonstrated ability to problem-solve and develop solutions in an ever-evolving technology enterprise.
• Demonstrated ability to work in high pressure situations (incidents, outages, end of life deadlines, vendor acquisitions, natural disaster accommodations, etc.).
• Demonstrated analytical and critical thinking skills.
• Valid BC Driver’s License and access to personal car may be required.
• Physical ability to perform the duties of the position.

• Leads activities and services of the Desktop Management Service team, including managing appropriate staffing levels through recruitment, carrying out performance evaluations and disciplinary actions as needed, and other HR activities including overseeing daily assignments and approving vacations and vacation coverage.
• Develops operating plans, goals, and objectives as they relate to the end user computing environment in support of the mission and goals of IH. Ensures fundamental systems are progressive and able to support new technology, while sustaining legacy products and services as required.
• Coordinates and manages the activities around the end user computing environment, including the operationalization of new technologies and project implementations, ongoing product evolution and life cycle planning, and ongoing continuous improvement opportunities.
• Leads and participates in committee and project meetings with multiple partner groups to assess and provide consultation on new and evolving products. This includes establishing priorities and collaborating with technical resources and partner technical Digital Health teams to establish work plans and set timeline expectations.
• Builds and maintains strong relationships with clinical, business and technology leaders and colleagues to collaborate, share knowledge, demonstrate capabilities and tools, and support product currency and evergreen best practices when applicable.
• Works in partnership with peer provincial health organizations, and the contracted desktop managed services vendor to advocate for IH requirements as part of a provincial shared desktop platform. Participates on provincial working groups, and direct contractor meetings to ensure collaborative delivery of end user computing services.
• Responsible for monitoring expenditures and variance analysis and reporting for operating budgets and assists Manager with development and management of capital budgets for the support and implementation of end user computing services.
• Maintains current knowledge of general enterprise best practices for end user computing services.
• Develops, implements, monitors, and evaluates technology roadmaps to ensure work efforts continue to align with industry trends and best practices, and the clinical and business services the end user computer environment supports.
• Performs other related duties as required.
  Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Indigenous (First Nations, Métis, or Inuit).