Lead DevOps Engineer

at  SITA Switzerland Sarl

Letterkenny, County Donegal, Ireland -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate07 Sep, 2024Not Specified08 Jun, 20245 year(s) or aboveGood communication skillsNoNo
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Description:

Responsibilities:

  • Provide Service Operations support to internal and external customers per SLA for Product Management Products.
  • Ensure proper functioning and maintenance of all serviced systems and products.
  • Act as the customer point of contact, coordinating with internal resolver groups and the Service Desk to maintain high customer service and communication standards.
  • Minimize restoration times by escalating to specialized resolver groups as needed per customer SLAs and monitoring requirements.
  • Manage the replacement of faulty equipment and ensure timely replenishment of spares per availability and sparing policy.
  • Ensure Service Operational Teams adhere to high standards for incident and problem management by providing guidance and support.
  • Support senior team members with management reporting and coordination of daily tasks.
  • Use appropriate tools and equipment for installation, intervention, and repairs as per Service Operations and Delivery guidelines.
  • Execute Change Management, Configurations, Design, and Implementation for supported products and systems.
  • Continuously document lessons learned, known errors, and operational knowledge for improved services.
    Qualifications:

REQUIREMENT SUMMARY

Min:5.0Max:8.0 year(s)

Information Technology/IT

IT - Hardware / Telecom / Technical Staff / Support

Software Engineering

Graduate

Proficient

1

Letterkenny, County Donegal, Ireland