Lead, Enterprise Applications Support

at  OMERS

Why join us?
Are you looking to join a dynamic pension plan that embodies the strong values of its 500,000 members and is an industry leading global investor? If so, we would love to tell you our story.
At OMERS we put our people first and are proud to embrace the diversity of thought and leadership that comes from having locations in Toronto, London, New York, Singapore, Sydney and other major cities across North America and Europe. Our culture is truly one of a kind. We get stuff done, and have fun doing it! We take great pride in contributing to the communities where we live with an ever-constant eye to the global investment markets.
We are seeking a highly motivated , innovative and technology enthusiast to join our Enterprise Applications Support team. Reporting to the Manager, Enterprise App lications support , the selected candidate will be responsible for providi ng solutions to corporate applications , you will play a vital role in helping the business leverage technology to solve their day to day challenges . The ideal candidate must have had demonstratable experience managing Applications and should possess a curious mind, willing to explore and try out new technology tools and platforms.
Roles and Responsibilities
Deliver resolution of reported issues with Portfolio IT Applications in a timely and customer centric manner
Leverage Proactive monitoring tool to monitor Application Health & develop dashboards providing insights into overall Application behavior and performance .
Lead the Proactive Monitoring service for Enterprise-wide Applications .
Lead Implement ation , test ing and integrat ion of new applications.
Undertake regular reviews of Application Landscape and propose recommendations on future state .
Perform routine system backups and upgrades.
Maintain documentation of applications alongside their dependencies
Investigate and diagnose system faults and errors.
Installing system updates and performing data backups
Running regular maintenance checks
Provide instructions and training to staff when necessary.
Monitor, record and respond to requests for support.
Resolve technical issues within defined SLA.
Analyze error trends aimed at reducing or minimizing down time.
Identify organizational need for new applications.
Support Enterprise Architects with technical specification for solutions as need arises.
Communicate messages regarding systems issues to users promptly.
Liaise with software suppliers to fulfil the requirements of the organization.
Schedule and run regular tests to enhance the current systems and applications.
Identify and develop functionality changes.
Qualifications
A t least 2 – 3 years’ Technical Experience with Data Dog Monitoring Solution
Minimum of 3 Years experience supporting Low Code No Code Solutions
Demonstrable understanding of Server-Side Programming Languages
Minimum 5 Years experience working with relational databases (SQL Server 2016 & Above)
Intermediate experience with Structured Query Language (SQL)
Intermediate Application software Trouble Shooting Skills
Extensive and demonstrable experience with supporting Client and Server-Side Applications
Background in IT Operational Role
Knowledge of Windows Operating Systems, Databases and SQL
Nice to Have’s
Excellent Communication and Presentation Skills
Analytical Thinking
Ability to interact with Customers and proffer solutions to problems in a well-articulated manner.
Basic Experience with Continuous Improvement process
Knowledge of ITIL
Experience with File Transfer Solution, Imaging Solution
We believe that time together in the office is important for OMERS and Oxford, the strength of our employees, and the work we do for our pension members. In delivering on our pension promise, keeping us connected to our work and each other, our flexible hybrid work guideline requires teams to come in to the office 3 days per week.

Please refer the Job description for details