Lead, Health Informatics

at  Fraser Health

Salary range: The salary range for this position is CAD $45.46 - $65.35 / hour Why Fraser Health?:

We are proud of the innovation, dedication, partnership and tenacity of our physicians, employees and volunteers. More than any building or technology, our people make Fraser Health distinct.

• Effective October 26th, 2021 all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and there are no exceptions.

The Virtual Infrastructure team at Fraser Health are looking for a Cloud Engineer to join our team. This position is part of the team responsible for designing, developing, and managing cloud-based infrastructure, applications, and services. As a Cloud Engineer you will ensure the smooth functioning of our organization’s cloud infrastructure. Working closely with other IT professionals, such as developers, architects, and system administrators, to design, implement, and maintain cloud-based solutions.

BUILD YOUR CAREER EXPERIENCE AS YOU:

• Provide mentorship, support, and system administration of cloud solutions that enable integration of clinical and business workflows across core systems at Fraser Health
• Utilize your excellent communication skills to convey technical messages to audiences of different backgrounds
• Provide consulting support for cloud project development, implementation, and ongoing operations

PROFESSIONAL/TECHNICAL CAPABILITIES:

• Ability to provide leadership to a variety of project teams in an environment that constantly changes and that has fluctuating priorities.
• Knowledge of information management, health informatics, business processes, technologies and applications.
• Knowledge of all components of a technical architecture.
• Ability to translate business and/or clinical needs into application architecture requirements.
• Ability to quickly comprehend the functions and capabilities of new technologies.
• Demonstrated knowledge of the project management process and the systems development life cycle.
• Demonstrated decision making ability within complex and diverse issues.
• Demonstrated superior skills in data research, gathering, modeling, and business and systems analysis.
• Ability to organize work, problem solve, multitask and meet deadlines.
• Physical ability to perform the duties of the position.

KEY RESPONSIBILITIES:

• Provide expert assessment and guidance related to planning and implementation of cloud systems
• Collaborating with support and development teams to evaluate solutions
• Troubleshooting issues and support of virtual desktop environments
• Use case and workflow documentation
• Staying up to date with advancements in the field of cloud computing

Are you motivated to join us? We will be looking for you to have the following:

• Bachelor’s degree in Computer Science/Engineering, Information Technology, Cloud Computing, Networking, or Telecommunications; Bachelor’s of Science with a technology focus; or 5 years of related work experience
• Experience with Azure, AWS, Cloud Technologies preferred
• Meeting facilitation and presentation experience
• Microsoft Office skills (Word, Excel, PowerPoint, Teams, etc…)

AN ASSET TO THIS ROLE WOULD BE:

• Azure or AWS certifications
• Specialization in Network, Architecture, and FinOps
• Experience with Virtual Desktop environments (Citrix, RDS, AVD, etc…)
• ServiceNow knowledge
• ITIL and PMP certification preferred
  We currently have a vacancy for this role. We offer the option of hybrid work from home and within our office based at Central City Tower in Surrey, BC, with access to rapid transit, shopping, restaurants, on-site gym and other amenities.

Does this sound like an excellent role for you? If so, here are more reasons why you should apply:

• A career with FH will offer you the opportunity to be a part of a dedicated team of experts in a dynamic and rewarding health care environment.
• We offer a competitive compensation and benefit package, including comprehensive health benefits coverage.

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of nearly 40,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

Are you ready to take the next step in your career? Apply today so we can continue the conversation and make a difference in the communities we serve. We value diversity in the work force and aim to maintain an environment of Respect, Caring & Trust.

• Curious to know what it’s like to work here? Like us on Facebook(@fraserhealthcareers), follow us on Twitter & Instagram(@FHCareer), or connect with us on LinkedIn(fraserhealthcareers) for first-hand employee insights

Detailed Overview:
Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Lead, Health Informatics is responsible for leading and managing assigned projects, providing leadership to team members and applying appropriate change management strategies as part of a project. Provides advice, guidance, and direction to an assigned portfolio in the areas of knowledge management, and decision support; in clinical and corporate business areas which includes the development and implementation of application architecture. Provides expertise on enterprise-wide projects, serves as back up to the Portfolio Manager in the area of team leadership. Responsibilities:

• Provides guidance and expertise by consulting to all disciplines and stakeholders within an assigned portfolio by performing functions such as coordinating and performing feasibility studies, conducting workload efficiency analysis using formal data gathering techniques, analyzing, designing and implementing appropriate information systems, and identifying system deficiencies, user department operational inefficiencies and recommending ways of improving business efficiency functions.
• Participates in enterprise-wide, cross-disciplinary business strategy projects including confidential initiatives that support the selection, procurement and implementation of appropriate information systems applications that may result in the elimination of FTEs.
• Serves as a consultant participating on enterprise-wide projects which are under the leadership of the Portfolio Manager; serves as back up to the Portfolio Manager in the area of team leadership or project management. Prepares status reports and meets with clients and provide reports back to the Portfolio Manager as required.
• Responsible to establish and lead assigned information system projects by adhering to project management and support structure methodologies, managing project timelines, monitoring expenditures and variance analysis, facilitating change management strategies, defining tasks, identifying resource needs, and reporting on project status to the Portfolio Manager or Manager. Provides strategic guidance in the project design phases and works within assigned budget and provides reports or raises concerns as necessary. Participates in the hiring process for staff, and coordinates and provides guidance to team members.
• Performs system analysis by establishing application systems scope and objectives, conducting feasibility studies, planning or modifying procedures to solve complex problems, preparing detailed specifications and solving existing system logic difficulties as required. Recommends the best cost effective solutions for the business area; informs and discusses potential business impacts with the client.
• Performs complex business and/or clinical process analysis including conducting work flow analysis and developing business information requirements and models. Defines business and/or health information scope and objectives; plans, designs and modifies practical manual and automated business procedures.
• Coordinates and provides third level application support to critical system problems and ensures that the application service level agreement in place is written or maintained to meet the business expectations and Informatics capabilities. This may include vendor or 3rd party coordination Coordinates the support rotation and monitors the support queue.
• Serves on a variety of Fraser Health wide health service delivery area and departmental committees, task groups, internal working teams and corporate projects.
• Maintains knowledge of infrastructure and technologies by remaining aware of current and new technologies

Qualifications: Education and Experience
Bachelor’s degree in Health Information Science or Computer Science, Software Engineering or related field or equivalent combination of education, training, and experience. Five (5) years of recent experience with business and systems analysis including experience as a project manager. Experience with health and corporate information systems.
Competencies
Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.