Lead Housekeeper

at  Vacasa

WHY VACASA

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we’re the largest full-service vacation rental company in North America thanks to the people who give us their best every day. Robust local teams are vital for successful vacation rentals—so much so that local operations teams make up the majority of our workforce. Our operations teams help make vacation memories happen by ensuring a seamless stay for our guests.

THE SKILLS YOU’LL NEED

• Reliable transportation
• Smartphone and personal email address
• Driving inclement weather conditions as required
• Availability to work Sunday through Saturday, early mornings and evenings as needed.
• Ability to work well under pressure in a fast-paced environment
• Lead by example while embodying our company values
• Highly responsive and reliable
• Strong attention to detail
• Prior housekeeping experience preferred although we can teach you the Vacasa standard
• Ability to stand, sit, and walk for an extended period of time.
• Reach overhead and below the waist
• Push, pull, and lift less than or equal to 20 pounds
• Bend, stoop, squat, kneel, and twist
• Adhere to all company policies and procedures
• Reasonable comfort level with computers and smart devices
• Access to the internet and the ability to check your email on a daily basis

• Professionally clean and maintain Vacasa properties using cleaning procedures and products in conformance with prescribed company standards
• Sweeping, vacuuming, mopping, dusting, and washing all surfaces
• Move all reasonably portable furniture in rooms to clean under and behind
• Assist with laundry as needed
• Create a welcoming environment for our guests and owners by ensuring homes are clean and cared for
• Assist with scheduling, distribution of tickets, ordering and organizing supplies, as assigned by the manager
• Provide input on performance evaluations, resolving problems, and implementing disciplinary action with assistance from your manager and Human Resources
• Identify and note any damages to homes. Create maintenance tickets as necessary
• Manage, mentor, train, and support a small group of Housekeepers
• Ensure the housekeeping staff follows through on assignments and provide guidance on work methods and routines such as follow the wall, standard unit of appearance, and reporting damage.
• Perform inspections of cleans completed by Housekeepers
• Touch-up cleans as needed
• Establish and maintain open, collaborative relationships with team members and management team
• Correspond on a regular basis with your local management team and team members
• Be available and willing to assist your colleagues and management team when necessary
• Provide cross-coverage for your manager and Co-Lead Housekeeper(s) when necessary
• Collect and remove trash and debris
• Meet and maintain required Housekeeping metrics
• Attend all mandatory individual and team meetings
• Replenish consumable items such as soaps and paper products
• Maintain hot tubs as needed; no experience necessary - we offer on-site training
• Other responsibilities as assigned - because every day looks different