Lead Implementation Manager

at  Applied Systems Inc

Job Description:
Applied Systems, Inc., a worldwide leader in insurance technology, is currently searching for a Lead Implementation Manager. They will be responsible for onboarding insurance agencies onto our payment’s platform, Applied Pay. The Enterprise Project Lead is responsible for the initiation, planning and execution of Applied Pay implementation among our medium to large agency clients.

WHAT YOU’LL NEED TO SUCCEED

We’re looking for someone who:

• Can work hybrid from our Toronto office.

Your experience should include some or all the following:

• 5+ years of project management experience in SaaS implementation or customer success
• Strong understanding of the payments and insurance industries preferred.
• Excellent communication and customer service skills
• Ability to work independently and as part of a team.
• Experience navigating ambiguity and adding structure to complex problems.
• Bachelor’s degree in business, finance, or a related field
• We proudly support and encourage people with military experience, as well as military spouses, to apply.

WHO WE ARE

For more than 35 years, Applied Systems has created innovative technology for the global insurance industry. Today, we are a rapidly growing software leader that is revolutionizing the way agencies and brokerages succeed.
We are smart and curious people in a tech-first environment that champions bold and powerful thinking. We are transforming a complex industry through digitization, automation, and innovative new partnerships. Together we are driving the industry fearlessly forward.
It’s an exciting time at Applied. You can do big things here, in an environment that supports creative thinking and bold ideas. Visit http://www.AppliedSystems.com for more information on how you can challenge what’s possible.

• Onboard mid-size insurance agencies to the payments platform from kickoff to launch.
• Develop project strategy and governance.
• Drive change management within the client organization and among their customers.
• Create an execute internal and client communication strategies.
• Coordinate with multiple departments, including internal experts to set-up and train customers on the platform.
• Troubleshoot client issues that may arise as they implement the new payment solution.
• Track and report on the progress of multiple in-flight projects.
• Develop and maintain onboarding materials.
• Develop expertise in our payments solution and stay up to date on changes to the platform.
• Inform product managers of features needed to drive additional usage within the client base.