Lead IT Service Management Process Expert (m/f/d)

at  Roche

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
202405-111883

YOUR OFFICIAL (EDUCATIONAL) CERTIFICATES.

Further documents are not necessarily at this time. Please note before sending the application that no further documents can be added retrospectively.
A diverse workforce promotes innovation, as different ways of thinking contribute to creativity. Therefore, we embrace diversity and inclusion and look forward to all applications - regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, as well as sexual orientation and identity. Find out more here: https://go.roche.com/D&I-DE

• You have successfully completed a degree in computer science (or similar) with several years of professional experience - ideally in a large, global company and especially in process optimization.
• You are an expert in the ITSM field (preferably you have an advanced ITIL certification), or have broad experience in Lean (incl. advanced Six-Sigma certification). You also have advanced knowledge of the regulated environment (e.g. GxP, CSV) and are familiar with other IT quality-relevant topics. Your in-depth knowledge and experience in defining and controlling SLAs, KPIs and contract-relevant service management topics will also benefit you in this role.
• Working independently within the framework of broad guidelines motivates you to generate an added value for the organization. You can develop new approaches to complex problems and convince and guide others to solve problems.
• As an expert and partner on an equal footing, you bring very good communication skills (in English; German would be an advantage). This helps you to build and maintain trusting relationships with colleagues and stakeholders worldwide. As a team player, you have already been able to make great contributions.
• You also have experience in project management and agile methods and are ready to travel around 10% during working hours