Lead Membership Consultant

at  OrangeTheory Fitness

The Lead Membership Consultant role assists in running all “front of house” fitness studio operations, with a
strong focus on premium customer service as well as meeting sales expectations. Ideal
candidate has strong customer service skills and basic sales experience. The Sales Associate is
responsible for meeting and exceeding all key performance sales indicators for the fitness
studio, including membership sales and renewals, retail and concession sales, maximizing
workout traffic, and maintaining premium customer service levels.

JOB QUALIFICATIONS:

• Excellent customer service skills
• Previous sales experience, with strong sales skills (experience working in a sales quota bearing

structure highly preferred)

• Solid verbal and written communication skills required
• Able to multi-task and excel in a busy environment.
• Functional computer skills required – MS Office basic programs (word, excel), Internet, Basic

computer program software use

• Health & Fitness minded people strongly preferred
• High school diploma required.
• Ability to work and function in an ORANGE TEAM environment (Orange is more than a just a

color, it’s an attitude)

• Flexible to work day, evening and 1 Weekend day required
• Eligible for commission after 60 days

• Establishes and maintains an effective referral program
• Maintains accurate records using established OTF sales systems.
• Conducts telephone inquiries/follow up calls/customer care calls
• Leads OTF studio previews with prospects and/or fitness program holders
• Greets members and guests promptly, enthusiastically and with a smile to create a friendly

positive entrance into the OTF studio

• Accurately follow the daily studio cleaning checklist ( pre/during/post ) shift activities
• Must be able to participate in 1-2 OTF scheduled workouts per week
• Maintains an organized and clean lobby/front desk area
• Responsible for processing accurate cash and credit card transactions
• Follow up and follow through activities with all prospective clients
• Responds immediately to member requests, inquiries and concerns.
• Proper onboarding all OTF clients through the use of Client Intake Forms and FP Agreements
• Works closely with Fitness Team to ensure that processes are fulfilled
• Responsible for attending and participating in all relative OTF training programs