Lead Network Services Manager

at  NHS South West London Integrated Care Board

This role offers an exciting opportunity to shape and improve the delivery of IT Network Infrastructure services within SWL Primary Care along with Corporate stakeholders. The Lead Network Services Manager will be responsible for managing day to day network services, ensuring key targets are met within budget, and leading the team responsible for maintaining and developing the network infrastructure. The role involves developing strong working relationships with senior managers in the ICT team and third-party suppliers, ensuring effective and smooth operation within contracted SLAs and KPI metrics. The postholder will participate in the out-of-hours on-call rota for the ICB network infrastructure and the customers it serves.
Interview Date: Week commencing 29th July 2024
The post holder will undertake the following duties and responsibilities:

EACH ICS CONSISTS OF TWO STATUTORY ELEMENTS:

an Integrated Care Board, bringing the NHS together with its partners locally to improve health and care service
an Integrated Care Partnership (ICP): the broad alliance of organisations and representatives concerned with improving the care, health and wellbeing of the population, jointly convened by the ICB and local authorities in the area.
ICBs are statutory NHS bodies responsible for planning and allocating resources to meet the four core purposes of integrated care systems (ICSs):
to improve outcomes in population health and healthcare;
tackle inequalities in outcomes, experience and access;
enhance productivity and value for money and;
help the NHS support broader social and economic development.
NHS South West London Integrated Care Board decides how the South West London NHS budget is spent and develops plans to improve people’s health, deliver higher quality care, and better value for money.
See Job Description and Person Specification for full details
Accountable for all network infrastructure
Experience of designing or implementing enterprise scale LANs, WANs and WLANs
Knowledge and Experience of Cisco InfrastructureExperience of designing, implementing or managing enterprise scale telephony systems, including VoIP, IPT and Unified Messaging.
A clear understanding and appreciation of the processes supporting clinical care and the approaches required to design and implement supporting infrastructure.
Provide network design and support expertise as the service lead and SME
Diagnose complex ICT problems in dynamically changing ICT
Making technical decisions in a fast-paced environment
Ensure that all Infrastructure policies and governance frameworks are communicated to staff and is consistently applied.
Responsible for the effective resolution of al