Lead Order Management Specialist

at  BP

JOB DESCRIPTION:

We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world’s ambition of a low carbon future. Join us, and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner, and to help the world get to net zero.
In Hungary, we operate bp’s Global Business Services organization which is an integrated part of bp. Our people want to play their part in solving the big complex challenges facing our world today and, guided by our bp values, are working to help meet the world’s need for more energy while lowering carbon emissions. In our offices in Budapest and Szeged, we work in customer service, finance, accounting, procurement, HR services and other enabling functions – providing solutions across all of bp. Join our team, and develop your career in an encouraging, forward-thinking environment!

SKILLS:

Agility core practices, Analytical Thinking, Business process improvement, Commercial acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer value proposition, Digital fluency, Resilience, Sustainability awareness and action, Understanding Emotions, Workload Prioritization

Act as a SPOC, be the first point of escalation for the customers and internal stakeholders
Manage the complex relationship between supplier, customer and sales manager, be the primary point of contact for customers
Execute day-to-day customer service related operational tasks including receiving enquiries and orders from customers by phone or email
Proactively provide guidance to the customer
Provide regular feedback on technical and commercial issues raised by customers
Handle technical enquiries and resolve technical complaints received within competency
Be the centre of expertise in our ERP systems (SAP, Salesforce, ISP, JDE, Manta)
Take responsibility for tracking service performance proactively seeking improvement opportunities
Assist in motivation and development of the team
Represent the team and support the management decision to deliver strategy by preparing regular and ad-hoc reports and analysis