Lead Pharmacy Technician – High-Cost Therapies

at  Moorfields Eye Hospital NHS Foundation Trust

High-Cost Clinical Pharmacy Services: Responsible for the day-to-day management of the pharmacy High-Cost Therapies and Homecare services. To ensure a safe, efficient, responsive, and robust service delivery across the trust and its network sites in accordance with relevant legislation. Support the Lead and specialist pharmacists for High-Cost Therapies and Homecare in the development of the High-Cost Therapies and Homecare services and the production of the relevant Trust-wide High-Cost Therapies and Homecare pharmacy policies and procedures. Responsible for an efficient operation of dispensing services within the High-Cost Therapies and Homecare team.
Prioritise and allocate the daily workload and ensure High-Cost Therapies and Homecare protocols and SOPs are followed at all times. Responsible for management of efficient and cost-effective stock management, working with pharmacy procurement to ensure contract prices are up-to-date and accurate. Responsible for generating and interrogating complex reports from local data to demonstrate performance against key performance indicators (KPIs) ensuring the team can maintain and improve KPIs. Responsible for the training of pharmacy staff in homecare services, including receiving and generating orders, using the homecare EMIS Pharmacy module, to the homecare providers whilst prioritising and managing urgent prescriptions as appropriate.
To contribute to the formal handling, investigation and monitoring of complaints, error reports, incident reports for preventative and/or corrective action and improvement. Represent the pharmacy department/Trust at relevant meetings both on and off site, often with external service providers and clinicians. Respond to queries from all Trust staff, patients and external suppliers and deal with any queries, varying in their level of complexity, as required. To participate with the drug recall procedure.
To attend any appropriate meetings within pharmacy, the trust or external agencies. Supervisory and training responsibilities: Provide day to day supervision, support, and training to rotational pharmacists, pharmacy technicians and pharmacy Assistant Technical Officers (ATOs). Responsible for the line management of the staff working in the pharmacy High-Cost Therapies and Homecare Facilitate clinical assessments for Pharmacy staff working within the High-Cost Therapies section. Support the Lead Pharmacist for High-Cost Therapies and Homecare in the development of roles for high-cost Therapies staff.
Education and Training To liaise with the Lead Pharmacy Technician for Education & Training (E&T) and the Principal Pharmacy Technician for operational services to ensure implementation of any E&T programmes for Pharmacy Technical staff working within the section. To act as an NVQ assessor to support the E&T of Pre-registration Trainee Pharmacy Technicians, ATOs and apprentices within Pharmacy. Act as a role model and provide E&T support on High-Cost Therapies and Homecare medicines and processes for new members of staff and those rotating within the High-Cost Therapies and Homecare Section. Undertake Continuing Professional Development (CPD) as required by the General Pharmaceutical Council (GPhC).
To contribute to the training of other members of the multidisciplinary team within the Trust as required. Develop and motivate staff to ensure they can and do perform well in their job, contribute towards improvements to the pharmaceutical service and encourage staff to suggest and implement changes to improve pharmaceutical services. Staff Management To be responsible for recruitment and selection of technical staff and ATOs including advertising, short-listing, interviewing, and selecting staff. To act as direct line manager to Senior Pharmacy Technicians and other technical staff working within Pharmacy and to be responsible for their setting objectives, appraisals, sickness absence and performance management and all related procedures for these groups of staff.
Assist in the supervision of all aspects of work by junior staff within the Pharmacy High-Cost Therapies and Homecare section to ensure that procedures are carried out according to local policy and with due regard to the GPhC standards of conduct, ethics, and performance. To be responsible for authorisation of leave for technical staff working within the section. To supervise the management and prioritisation of the work processes within the section to ensure adequate staff cover is in place at all times in order to maintain an efficient service. To liaise with the Principal Pharmacy Technician for operational services to ensure appropriate skill mix of technical staff and adequate cover is maintained throughout the department in the event of emergency or unplanned staff absences.
To encourage an open attitude to performance and ensure a no-blame culture to enable review of past performance and implement change. Please see full Job Descriptio

Please refer the Job description for details