Lead Process Manager, Outdoor Lighting

at  National Grid

KEY ACCOUNTABILITIES

• Coordinate Outdoor Lighting and Attachments related activities with Jurisdictions, Operations, Customer Service, Regulatory, Pricing, Distribution Design, Engineering Standards and IS.
• Continuously assess daily tasks with the understanding that system and process issues may arise that require immediate attention and resolution.
• Manage Outdoor Lighting and Attachments performance management reporting.
• Identify, design and implement enhancements to existing policies, processes and systems to improve efficiency and performance related to all aspects of Outdoor Lighting and Attachments initiatives.
• Effectively communicate program, policy and processes while providing daily support to internal and external stakeholder groups. This communication should be two-way to allow for the constant improvement of all Outdoor Lighting and Attachments initiatives.
• Participate and/or represent Outdoor Lighting and Attachments initiatives on project teams working on various corporate initiatives to improve efficiency and customer service.

QUALIFICATIONS

• Bachelor’s degree in business, marketing, engineering or other related field with a minimum of 10 years related work experience.
• Demonstrated ability to plan, direct, and take responsible charge of new, original, developmental work with only general supervision.
• Will act in a lead role for project/work assignment by providing guidance and/or direction to Outdoor Lighting and Attachments initiatives.
• Must have exceptional written and oral communications skills.
• Excellent interpersonal skills and a strong teamwork ethic.
• Experience dealing with multiple priorities and limited resources, along with excellent self-motivation and time management skills.
• Experience dealing with customers, and successfully resolving complex conflicts desired.
• Must have strong computer skills including proficiency in Excel, Access, Word, PowerPoint, mainframe applications. Must possess the ability to work with databases and spreadsheets.
• Must have strong analytical and problem-solving skills. Must display a work ethic that includes flexibility, responsiveness, consistent follow through and good organizational skills.
• Ability to effectively interface and communicate cross-functionally.
• Desired CSS, STORMS, GIS, Smartsheet knowledge
• Valid Driver’s License
• Will to travel within the Massachusetts territory.

Candidate will possess the ability to communicate across diverse internal and external groups, with the skill set enabling negotiation skills required to improve Outdoor Lighting and Attachments processes, systems, program and policy while meeting and wherever possible, exceeding stakeholder group expectations.