Lead Product Manager, Operations & AI

at  Monzo

WE’RE ON A MISSION TO MAKE MONEY WORK FOR EVERYONE.

We’re waving goodbye to the complicated and confusing ways of traditional banking.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo ❤️
Hear from our team about what it’s like working at Monzo ✨
London or Remote (UK) | £115,000 to £140,000 + Benefits | Product at Monzo

PRODUCT AT MONZO

We’re looking for a Lead Product Manager to join our team and help us build one of the best, most innovative banks in the world.
Monzo is the lead challenger bank in the UK with a mission to Make Money Work for Everyone. In the last few years we’ve built a banking app with extremely high daily engagement and an NPS that’s consistently above 70. More than 10% of UK adults have a Monzo account already, but we have a global ambition and the opportunity to impact hundreds of millions - perhaps even billions - of lives.
Product is at the heart of this ambition. As a PM you’ll lead a multi-disciplinary team to set big, ambitious goals for an entire product area, and have the freedom to decide how to meet them. You’ll operate with autonomy and have a massive impact on our customers’ lives and Monzo’s success.

YOUR ROLE:

• Define and deliver on a 2-3 year product strategy for your area.
• Find the quickest path to highest impact. Set and be accountable for ambitious goals that balance improving the customer experience with enabling Monzo to scale efficiently.Take ideas wherever they come from
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• our job is to do the best thing, not to come up with every idea or be right all the time. It’s to find the right answer and iterate fast.

• Communicate effectively with people of all levels of seniority. You’ll get people inspired by the product vision and you’ll share the right context with the right people at the right time.
• Work iteratively and collaboratively with design, engineering, research, data science, compliance and many others to refine your plan and execute against it effectively.
• Spread your knowledge and experience and mentor other product managers while also continuously learning.
• Shape Monzo’s product strategy by sharing insights from your work.

This role can be based in our London office, but we’re open to distributed working within the UK (with ad hoc meetings in London).

• We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team