Lead Research and Insights Specialist

at  Epam Systems

REQUIREMENTS

• Bachelor’s or Master’s degree in Human-Computer Interaction, Cognitive Psychology, Design or a related field
• 5 years of professional experience in user research and/or UX design, preferably in an agency with diverse projects
• Fluent in both German and English (at least C1 level)
• Proficiency in standard research methodologies like interviews, surveys, usability testing and A/B testing
• Strong portfolio showcasing a range of research projects, preferably in a variety of sectors
• Excellent communication and presentation skills, particularly when explaining insights and ideas to non-technical stakeholders
• Experience in the banking sector is nice to have

ABOUT THE ROLE

As a Lead Research and Insights Specialist at EPAM Global Research Institute you’ll embody a unique intersection of deep technical expertise, user-centered design acumen and user research skills. We prioritize developing transformative products and services that are not only innovative but also intuitive, accessible and easy to use. Your role will be integral to our mission of delivering user-centric experiences across a diverse range of platforms and sectors in Switzerland. This position offers a hybrid work model, combining remote and on-site work in Zürich.
Our Research & Insights team is a multidisciplinary hub of experts situated in Europe, committed to influencing product strategy and design through actionable user insights. By implementing both standard and innovative UX research methods, we drive design decisions and strategic orientations that cater to both local and global markets.

RESPONSIBILITIES

• Lead and execute user research projects from scoping to delivery, using methods like interviews, surveys, usability tests and data analysis
• Advocate for the user throughout the design and development process, translating research insights into actionable recommendations
• Use UX tools such as Figma and Sketch for prototyping, wireframing and high-fidelity designs
• Analyze user interactions and behaviors through metrics and KPIs, using analytical tools to inform and influence design decisions
• Create and manage client journey maps to visualize and identify pain points and issues that need to be addressed to improve the journey experience
• Facilitate workshops and collaborate closely with UX/UI designers, business analysts, product managers and developers to implement and iterate on design solutions and to find the best resolutions for our clients
• Communicate research findings and design rationales effectively across various audiences, from team members to executives
• Stay up-to-date with research & UX trends, tools and technologies, actively participating in continuous learning and professional development
• Contribute to the team’s knowledge base by publishing articles, whitepapers or presentations on user research methodologies