Lead, Resilience & Critical Incident Stress Management

at  Fraser Health

Salary range: The salary range for this position is CAD $45.46 - $65.35 / hour Why Fraser Health?:
Fraser Health is the second largest health system in Canada with over 45,000 staff, medical staff and volunteers, and is the largest of five regional health authorities in British Columbia, providing hospital and community-based health services to nearly 2 million people in Metro Vancouver and the Fraser Valley.
We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work. We are committed to planetary health, we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust. Curious to learn what it’s like to work here? Like us on Facebook (@fraserhealthcareers), follow us on Twitter & Instagram (@FHCareer), or connect with us on LinkedIn (fraserhealthcareers) for first-hand employee insights.

PROFESSIONAL/TECHNICAL CAPABILITIES

• Demonstrated understanding of Critical Incident Stress Management theory and application.
• Demonstrated proficiency in the use of a personal computer (PC) and applicable software applications.
• Working knowledge of applicable regulations, legislation, policies and procedures.
• Physical ability to perform the duties of the position.

Reporting to the Leader, Culture Transformation, the Lead, Resilience and Critical Incident Stress Management (CISM), provides organizational leadership for resiliency, personal and team renewal and trauma response for providers; provides oversight for the people and organization development processes concerning health and wellness of staff and trauma and critical incidence responses. The Lead is responsible for the organizational strategy, planning, implementation and evaluation of an authority wide resiliency and CISM program.

Responsibilities:

• Provides leadership for the Resiliency and CISM program ensuring the strategic focus, design and implementation of the resiliency education and CISM response are aligned with the needs of the organization.
• Supervises the work of the CISM Specialist including orientation, training, mentoring, performance reviews and career development planning.
• Oversees the development of programs that enables manager/leader capacity, skills and abilities that identify and respond to resiliency needs. Partners with these leaders and teams on building hardiness after critical incidents experienced by staff.
• Provides leadership and implements and evaluates instructional programs, training and educational material to promote understanding of the impact of critical incident stress in the workplace.
• Partners with Communications to develop and implement a communication strategy to increase awareness about resiliency and available critical incident supports.
• Provides leadership and professional consulting services in relation to resiliency education and critical incident interventions for staff, physicians and volunteers of Fraser Health.
• Develops implements and evaluates standards of practice, procedures and protocols for anticipating, recognizing, preventing and/or mitigating the impact of critical incident stress in the workplace.
• Recruits, monitors and supports the resiliency education and CISM practice work of external practitioners. Monitors the budget and authorizes external CISM practitioner payments.
• Develops and evaluates measurement indicators, audit processes, data collection and analysis tools to assess effectiveness of the critical incident stress management program; makes recommendations on findings to the Leader.
• Builds partnerships with internal and external services to develop an integrated service delivery model for employees. Acts in concert with other FH Leaders in liaising with EAP, WorkSafeBC Critical Incident Response program and other external resources.
• Identifies research pertinent to resiliency and CISM strategies and practice that assists in shaping the Fraser Health Resiliency and CISM program.

Qualifications: Education and Experience
Master’s Degree in Clinical Counselling, Psychology or Social Work.
Seven ( 7) to nine (9) years’ recent, related experience in a healthcare setting with working knowledge and experience in the application of accepted CISM methodology plus experience in program planning, implementation and evaluation or an equivalent combination of education, training and experience.
Registered member of an applicable professional organization.
Valid Class 5 B.C. Driver’s License and a personal vehicle for business-related purposes.
Competencies
Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.