Lead, Service Training Arm

at  Changi Airport Group

Changi Airport Group (CAG) is looking for a dynamic and experienced professional to lead our service training arm. The successful candidate will play a pivotal role in growing the service training arm, with a focus on developing and facilitating impactful learning experiences, charting the business strategy, as well as research into next generation service innovations. This position offers a unique opportunity to build thought leadership for CAG, deepen engagement with the public and airport community.
This is a both a leadership and execution role. As such, you must be comfortable in managing multi-stakeholders, presenting to a large audience and senior management engagement. In addition, you should possess a sharp acumen in business development, fluent salesmanship and effective project management skills. Ideally, the successful candidate will have experience in operationalising an Approved Training Organisation (ATO) or played a leadership role in an established ATO.

SKILLS REQUIRED / QUALIFICATIONS:

• Diploma in Design and Development of Learning for Performance (DDDLP) or its equivalent
• Minimum of 5 years of experience in course development and course facilitation for adult learners
• Excellent communication, negotiation, and collaboration skills to work effectively with internal and external stakeholders
• Able to work independently with high initiative, drive, and determination to succeed
• Proactive, hands-on and problem-solving attitude
• Good command of English is essential; both written & spoken
• Experience in operationalising an ATO or played a leadership role in an established ATO will be advantageous