Lead Support Engineer

at  Hitachi Rail Limited

About Us
A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.
Description

QUALIFICATIONS

• HND or equivalent qualified engineer.

As the Lead Support Engineer you will be responsible for the day to day management of Shift Support Engineers and the safety and reliability of allocated systems.

You will act as the system engineering lead on the regional fleet for safety and reliability issues. You will also be the Lead Engineer for Shift Support Engineers at the local train maintenance centre, ensuring work load management is in place, work streams are co-ordinated and providing day to leadership of engineering staff.

• Be the point of contact at given TMC for engineering activities
• Monitor reliability trends and liaise with Reliability engineers
• Liaise with Lead Engineer at other TMC(s) to ensure work-streams are co-ordinated
• Management of the Shift Engineers at the given location
• Implement and/or review containment actions for SRDs; ensure corrective actions are identified and are in place
• Ensure safety and reliability issues are understood and containment/corrective actions are identified and in place, where necessary
• Ensure SoWs and FFGs are in place and fit for purpose for common failures
• Ensure reports on technical issues and major repairs are issued in a timely manner
• Ensure procedures for material replacement & post fitment testing are in place and adequate
• Where required, act as Lead Engineer for engineering changes
• Feedback potential optimisation opportunities for planned maintenance to Optimisation team
• Support with escalated technical issues and investigations on systems
• Attend meetings with customer and other stakeholders as required
• Support Reliability Centred Maintenance workshops as a system expert
• Feed back to materials engineering to optimise spare parts lists and levels of repair (LORA)
• Ensure XFRACAS ‘Problems’ are regularly updated with all the latest information
• Ensure issues and work packages are recorded & escalated through XFRACAS where necessary
• Support development and configuration of digital monitoring tools and technology
• Work with reliability engineers to ensure FMEA, FMECA, FTAs & RBDs are updated with return of experience.
• Form part of the Engineering On Call Schedule
• Build key relationships with suppliers
• Deputise for Engineering Manager during holidays / periods of absence.
• Liaison with Hitachi and external personnel as required to complete the duties of the post
• Assist as required