Leader, Community Engagement

at  Fraser Health

Salary range: The salary range for this position is CAD $45.46 - $65.35 / hour Why Fraser Health?:
Fraser Health is the heart of health care for nearly two million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations and is home to six Métis Chartered Communities.
Our hospital and community-based services are delivered by a team of 45,000+ staff, medical staff and volunteers dedicated to serving our patients, families and communities. Learn more.
We currently have an exciting opportunity for a Temporary Full Time Leader, Community Engagement to join our team at Central City Tower located in Surrey, B.C. This position is available until approximately March 31, 2025 or return of Incumbent.
We hire great people for outstanding jobs and need your help to expand the ability to deliver prompt and professional service.

PROFESSIONAL/TECHNICAL CAPABILITIES

• Demonstrated ability to design, lead and evaluate a range of community engagement projects.
• Knowledge of leading-edge public engagement practice including web-based engagement.
• Knowledge of complex organizational and system dynamics in terms of involving multiple partners; knowledge of community organizations and services; knowledge and understanding of socioeconomic determinants of health.
• Superior communication, presentation and facilitation skills. Strong writing skills.
• Demonstrated community and organizational development skills. Builds credibility, understanding and trust in the external community to assist FHA to meet its strategic directions.
• Trauma informed/commitment to anti-racist, culturally appropriate approach.
• Knowledge of qualitative and quantitative research methods and analysis, including questionnaire design, interviewing skills and content analysis.
• Demonstrated ability to build cooperative and consultative partnerships with senior staff.
• Demonstrated ability to independently determine appropriate levels of engagement with internal and external stakeholders while ensuring senior staff are informed.
• Demonstrated project management skills and ability to manage multiple projects simultaneously.
• Demonstrated commitment to continuous quality improvement and innovation.
• Demonstrated computer literacy and word processing skills.
• Physical ability to perform the duties of the position.

Reporting to the Executive Director, Primary Care and Chronic Disease Management, and working in a collaborative team environment, the Leader, Community Engagement works within the Fraser Health Community Engagement team to enhance and promote partner engagement in health service planning and decision-making.
The Leader is responsible for designing, implementing and evaluating FHA partner engagement activities such as public and patient consultations to support organization and program strategy, as well as the development of digital engagement strategies to augment existing engagement processes.
The Leader works primarily with FHA regional teams as a resource to planning teams and organizational leaders in developing engagement strategies to support health systems improvement, planning, policy and strategy development.

Responsibilities:

• Designs, implements and reports on engagement processes with key partners.
• Promotes patient and public engagement in planning and decision-making within the health authority.
• Assists in the development and implementation of digital engagement strategies to support public and patient participation in organizational and program planning and development.
• Recruits, supports and engages members of the Community Engagement Advisory Network.
• Represents the CE department on internal and external working groups.
• Develops and facilitates educational programs for staff related to patient and public engagement.
• Conducts monitoring and evaluation of CE activities.
• Develops and presents written and oral reports of CE processes and recommendations.
• Performs other related duties as assigned.

Qualifications:
Masters Degree in a health care related field such as community engagement, community development or communications/marketing; supplemented by a minimum of 5-7 years experience in a role specializing in public/partner engagement and consultation; or an equivalent combination of education, training and/or experience.
Certification in the International Association of Public Participation (IAP2) is considered an asset.