Leader, Product Owner- Production Support and Application Administration

at  MVP Health Care

Over 35 years strong and fueled by 1,700 smart, passionate employees across New York state and Vermont, MVP is full of opportunities to grow. We are a nationally recognized, award-winning leader for a reason. The beating heart of our company is a wide range of employees from a diverse set of backgrounds—tech people, numbers people, even people people—working together to make health insurance better. If you are ready to join a thriving, mission-driven company where you can create your own opportunities and make a positive difference—it’s time to make a healthy career move to MVP!
Full-Time, Exempt
Position is hybrid in Schenectady, NY or Rochester, NY Office
The Leader, Product Owner, Production Support and Application Administration, is a critical role in ensuring the seamless operation, maintenance, and enhancement of production systems and applications. This multifaceted position involves both leadership responsibilities and ownership of product-related aspects.
Specifically, the Leader manages scrum team members including software and quality engineers, as well as application admins. The Leader is responsible for helping to triage production incidents, creating and managing the backlog of incidents, and maintaining up-to-date prioritized execution plans, to ensure our systems are meeting the needs of our business partners and our external customers.

The Leader will manage software engineers and quality engineers as part of her or his role. He or she will be responsible for developing the team’s capabilities so that its members become more adept at executing on complex software development projects.

• Collaborate with product/platform managers, architects, and business stakeholders to correct production incidents, maintain system uptime, and keep systems administered by MVP up-to-date
• Work with business and technical stakeholders to refine and prioritize production incidents, features, and user stories.
• Ensure communication of work progress to all impacted business units, as well as Digital leadership
• Manage the work performed by development teams to ensure quality and timeliness of their work.
• Develop and mentor software and quality engineers to advance their skills across domains relevant to MVP.
• Drive and maintain uncompromised product quality standards.

The leader is also responsible for assisting his or her team with the following items:

• Scheduling and prioritizing system maintenance
• Monitoring the overall health of production applications
• Analyzing code to assist with finding production incident resolution and doing root cause analysis, and planning root cause remediation
• Collaborate with internal teams, external vendors, and clients to address production issues and optimize system functionality

MINIMUM EDUCATION:

Bachelor’s degree in information technology or computer science preferred; but not necessary if candidate has substantial work experience in software development.

MINIMUM EXPERIENCE:

5 years of software development, product or project management experience in a technology development environment. 3+ years’ experience managing personnel.

REQUIRED SKILLS:

Office 365, basic programming, agile software development, project management.
About MVP
MVP Health Care is a nationally recognized, not-for-profit health insurer caring for members in New York and Vermont. Committed to the complete well-being of our members and the communities we serve, MVP makes health insurance more convenient, more supportive, and more personal. We are powered by the ideas and energy of more than 1,700 diverse employees from all backgrounds, committed to having a positive impact on the health and wellness of everyone we serve.
At MVP, we are committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. Specific employment offers and associated compensation will be made individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role.

In addition, we offer a comprehensive benefits package that includes:

• Considerable paid time away from work including PTO (Paid Time Off), sick time, service time off, paid holidays, and floating holidays, allowing you to take time off when it suits you best.
• Competitive 401(k) employer matching and profit-sharing program to help you save for your retirement.
• Low premium health benefits including medical, dental, and vision coverage to support your well-being and that of your family.
• Life insurance and disability coverage to ensure financial security for you and your dependents.
• An array of optional benefit plans such as accident insurance and specified disease coverage to protect you from the unexpected.
• Full tuition reimbursement (up to the IRS limit) for approved courses and programs that support continuous learning.
• A best-in-class employee Well-Being program to support all dimensions of your health and wellness.

MVP Health Care analyzes the latest market data to determine employee compensation. Compensation figures listed in a job posting are subject to change as new market data becomes available. The salary range, other compensation, and benefits information is accurate as of the date of this posting. MVP Health Care reserves the right to modify this information at any time, subject to applicable law. More detailed information about totalcompensation and benefits will be provided during the hiring process.
MVP Health Care is an Affirmative Action/ Equal Employment Opportunity (PDF). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis, e.g., Pay Transparency (PDF), and the Know your Rights protected by applicable federal, state or local law. Any person with a disability needing special accommodations to the application process, please contact Human Resources at hr@mvphealthcare.com
Please apply and learn more – including how you may become a proud member of our team

The Leader will manage software engineers and quality engineers as part of her or his role. He or she will be responsible for developing the team’s capabilities so that its members become more adept at executing on complex software development projects.

• Collaborate with product/platform managers, architects, and business stakeholders to correct production incidents, maintain system uptime, and keep systems administered by MVP up-to-date
• Work with business and technical stakeholders to refine and prioritize production incidents, features, and user stories.
• Ensure communication of work progress to all impacted business units, as well as Digital leadership
• Manage the work performed by development teams to ensure quality and timeliness of their work.
• Develop and mentor software and quality engineers to advance their skills across domains relevant to MVP.
• Drive and maintain uncompromised product quality standards

The leader is also responsible for assisting his or her team with the following items:

• Scheduling and prioritizing system maintenance
• Monitoring the overall health of production applications
• Analyzing code to assist with finding production incident resolution and doing root cause analysis, and planning root cause remediation
• Collaborate with internal teams, external vendors, and clients to address production issues and optimize system functionalit